Recepcionista Hotel Occidental Murcia Agalia

Company Overview

Barceló Group is a family‑owned company founded in **** by Simón Barceló in Mallorca (Spain). Our expansion to the world’s major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well‑being of our entire team has been rewarded with the “Best Hotel Management Company in the World” award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector. Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands: Royal Hideaway Luxury Hotels & Resorts, Barceló Hotels & Resorts, Occidental Hotels & Resorts, and Allegro Hotels.

Position Summary

Receptionist – Full time – Murcia, Spain.

Responsibilities

• Organise all tasks of the Reception department with the hotel guests, from before their arrival, during their stay and until their departure.
• Formalise arrivals (check‑in) and welcome guests.
• Formalise departures (check‑out) and say goodbye.
• Provide personal and telephone customer service throughout the stay.
• Perform concierge and bell‑hop duties.
• Review reservations.
• Conduct night audit.
• Perform other tasks assigned by the reception manager.

Qualifications

• Degree in Tourism, Master’s in Marketing or similar.
• Specific training in tourist quality required.
• Minimum 2 years of experience in customer service and quality in the hotel sector.
• High level of English; knowledge of other languages valued.
• Computer skills, hospitality software, CRM, ISO regulations appreciated.

Benefits

• Flexible, collaborative and responsible work environment with great colleagues.
• Career plans and development opportunities across the company.
• Access to the best training programmes in the market tailored to your position.
• Wide range of open training activities through Barceló Campus e‑learning platform.
• Opportunity to explore Barceló Responsible – corporate responsibility brand.
• Exclusive discounts on hotels and travel for you, your family and friends.
• Health insurance with many advantages under the Barceló group.
• Ongoing discounts with leisure and free‑time companies.