Local Service Transition Consultant

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Local Service Transition Consultant (LSTC)

Role

The Role of the Local Service Transition Consultant is the oversight of local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget. The Service Transition consultant is the main representative supporting the successful transition of the project from implementation to operations.

Responsibilities

• Lead local workshops: ensure clients understand in scope of services as per global contract, service delivery model and systems landscape

• Help client understand the implementation methodology: what are we implementing, when and how (PIM/PIX, phases and deliverables).
• Onboard BAU operational team in the project
• Prepare Payroll Calendar and Trusted Source List
• Provide needed accesses to client and Operations team members
• Implement Local Service delivery tools (case management tool, call centre, SLA reporting tool, etc).
• Coordinate and lead client and BAU Operations trainings to ensure readiness for go live
• Coordinate and lead testing phases to ensure all in scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
• Direct and plan the work, objectives, and resource models for transition to Operations activities
• Identify and communicate project risks.
• Identify and communicate risks
• Monitor delivery of the transition within agreed scope, quality, time and budget
• Prepare hypercare period
• Main goal: successful transition from Project to BAU services for client and Operations teams.

Experience and skills

• Working experience in HR and Payroll services delivery/operations.
  • Payroll experience
• Experience in coordination between different stakeholders within an organization.
• Strong communication skills, with previous customer-facing/ liaison experience.
• Good English, Spanish skills written and verbal (additional language is a plus)
• Highly organized with the ability to oversee large and multiple projects.
• Good PC Literacy – Word, Excel, Project and PowerPoint.
• The role will involve local country and international travel and time away from home.
• Experience in working closely with operational teams
• Ability to manage process/serviceworkshops with multiple customer contacts
• Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs
• Handling of knowledge transfer and service transitions

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.