Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
As a Technical Support Engineer, you are an experienced and detail-oriented person capable of integrating product knowledge, research, and testing to answer complex questions about product behavior and provide end-to-end solutions to permanently fix the issue.
You will assist customer teams and other team members in understanding how customers can achieve desired outcomes using the product as it exists today.
The output of your efforts could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end-to-end coding solutions for the issue reported.
The role sits in the Provider Services org rolling up to the Director of Customer Support of AppDirect and will work closely with product managers, engineers and customer account managers. This is a great role for someone looking to progress into a Technical support engineering, sales engineering, or product manager role.
What you'll do and how you'll have an impact
What we're looking for
At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.