Specialist, Customer Care - Portuguese Speaker

Specialist, Customer Care - Portuguese Speaker – Buenos Aires, Argentina

Are you passionate about helping others and providing a world-class customer experience? How about offering up your skills in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as a Specialist, Customer Care.

Western Union powers your pursuit.

As a Customer Care Associate for Western Union, you’ll pride yourself on being responsible for ensuring excellent quality service is delivered to our customers across our Call Center.

Role Responsibilities

• You will be required to ensure compliance with important company systems, processes, and procedures and make decisions on compliance and security issues.
• Performance reporting against quality measures across our Call Center.
• Provide technical support and problem resolution with flawless execution of our agent’s point-of-sale system, application, and network issues.
• Outbound calls, you’ll diagnose and resolve technical hardware and software issues and escalate or replace equipment.

Role Requirements

• Currently enrolled in university or bachelor’s degree programs
• Experience in a similar role (customer services, Call Center, or related)
• At least one year of Call Center experience or related.
• Advanced Portuguese is a must.
• Intermediate Microsoft Office.
• The ability to work with different systems at the same time (multitasking) and work well under pressure (measurable metrics).
• A passion for customer care, teamwork, and efficient communication.
• Schedule Flexibility, Monday – Friday 11Hrs – 18hrs, Saturdays 9-14hrs

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Argentina - specific benefits include:

• Gift for marriage, birth, school aid, etc.
• Holidays Gift (Christmas boxes, Easter eggs).
• Discount in universities.
• Discount in gyms and other retail sites.
• Ten days off for non-pregnant parent

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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