Manager of Security Operations Center

About Arkose Labs

Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud. The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to progressively diminish the profitability of attacks while adapting to evolving attack patterns. Arkose Labs offers the only fraud solution with a 100% SLA guarantee. The world’s largest brands trust Arkose Labs to protect their customer journey while delivering an unrivaled customer experience.

Learn more about Arkose Labs from our innovation sandbox presentation at RSA: https://youtu.be/Fyhr_ZuveLM

Position Summary

Your primary role on the Arkose Labs team is to guide our customers through the optimization of our services, in order to meet their security goals and objectives. As a Manager of Security Operations, you will apply analytical and technical expertise to help solve, inform, influence, and support improved use of data for decision making in customer security contexts. The position will develop analytical projects that support an improved preparedness for, and response to attacks including building of dashboards, alerting, and other tools. The position will help develop a clear strategy and framework to support analysts to improve use of data including training and capacity building activities. In addition, you will be central to driving success for our customer’s security initiatives across the Arkose Labs organization through close alignment with Engineering, Professional Services, and Product.

As a member of Arkose Labs, you will be an integral part of the team that delivers our patent-pending security service to our customers around the globe. You'll get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Primary Responsibilities

• Develop and lead an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity building
• Build capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness and response
• Help drive customer adoption and deliver on Arkose Labs value proposition
• Collaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of data
• Work collaboratively across teams providing technical expertise in the use of data for improved customer security performance
• Serve as escalation point-of-contact for customers on data analytics and Arkose security settings
• Provide technical support and guidance to customers
• Manage customer communications for analytic and security settings
• Collaborate with internal organizations on projects and initiatives
• Identify and document process improvements
• Identify expansion opportunities, future use cases and implementation rollouts with customers

Must Have

• 2-4 years of demonstrated experience in leading an analytical team as well as experience working with a wide range of large datasets.
• 5-7 years of working experience in data analytics, preferably working as a Senior Data Analyst, in a fast-paced and complex business setting.
• Skilled in SQL server reporting services, Tableau, analysis services, or any other data visualization tools
• Highly proficient in the creation of visually and verbally engaging reports and presentations in English, for departmental heads/management, senior analytics leadership, and key stakeholders
• English, minimum of proficiency level C1
• Ability to quickly learn and support new technologies
• Self-motivated with demonstrated problem-solving skills
• Strong attention to detail
• Team leader, willing to learn, research and teach others
• Strong work ethic, customer focus and winning attitude!

Nice to Have

• Master’s degree in Mathematics, Statistics, Computer Science, Business Analytics or equivalent
• Background in customer-facing cybersecurity

Why Arkose Labs?

The unique opportunity to join an early stage, high growth startup with pioneering technology built by an ambitious team who are passionate about their product and love coming to work every day.

The chance to work with some of the biggest names in the market such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio and Minecraft.

You will be a part of a diverse and high performing environment that values and recognizes your contributions and unique perspectives and experience: we value what you bring to the culture.

We hire the best and value integrity, excellence, respect, inclusion, and collaboration.

We value:

• People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
• Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
• Customer Focus. We empathize with our customers and obsess about solving their problems
• Execution with precision, professionalism and urgency
• Security. It’s the lens through which we implement our processes, procedures, and programs

We focus on professional growth and development and offer continuing education.

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.