Your role and responsibilities
The service designer, designated as the journey owner, will be responsible for maintaining all customer journey mapping, identifying systems, processes and people as they are.He will build the customer and business value chain, according to the benefits that we understand we must deliver in the project.They will also be responsible for bridging the technology, business, and design experience.
Professional and technical expertise required
His core skills include: Generating insights through research with users, staff, and stakeholders to shape a holistic view of the total user experience;Analyze, consolidate and communicate research results to stakeholders to strategically frame, validate and quantify the problem being solved and help inform the broader strategic roadmap of initiatives;Define key UX and organizational measures used to track and prove that the initiative delivers positive results for both users and the business;Design concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;Facilitate the collective understanding of the end-to-end experience by mapping the orchestration of events at the intersection of technology, business, and design;Shaping how behind-the-scenes processes and support functions interact with each other and how they impact the design process;and Incorporate design practices within organizations to create a sustainable approach to serving user needs.
Preferred professional and technical experience
At least 5 years of experience as a Service Designer creating Journeys Maps, Services Blueprints and acting as a facilitator between business owners, designers and technology experts.Preferred Education: Bachelor's Degree in Design, Social Communication or Technology.