Helpdesk Consultant - MSP

Help Desk & IT Support (Information & Communication Technology)

Modena360 is looking for a driven Helpdesk Consultant that is willing to learn and adapt to new challenges. The support role will include remote support for out clients , escalations to Level 2 support and vendor management for general hardware and software issues. 

Training will be provided to meet all challenges you may face on the job - however a base knowledge of Level 2 technology will ensure a rapid start.

Our company and team members value the below soft skills to continue the industry excellence we have achieved.

• Excellent interpersonal and communication skills.
• A willingness to ask for help when required, and delegate or escalate when appropriate.
• Ability to work autonomously as required.

Multiple concurrent projects and a rapid-growth phase business will ensure that you are able to be exposed to a broad range of IT sectors including Windows and Cloud technology automation processes and customer account management. We will consider candidates of all experience levels provided they have a strong ambition and are able to recognise the wide range of improvement opportunities within our business.

Your application will include the following questions:

How many years' experience do you have in the IT industry?

Which of the following statements best describes your right to work in Australia?

Do you have a current Australian driver's licence?

Do you have technical support experience?

What's your expected annual base salary?

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