Service Coordinator

Addus HomeCare, Inc.
Santa Fe
ARS 720.000 - 1.200.000
Descripción del empleo

Position Summary: This position is responsible for coordinating administrative, business and other operational activities in the agencies such as HR, payroll, A/P, scheduling and resolving client issues in conjunction with the Agency Director.

>> Monday-Friday 8am-5pm

Essential Duties:

  • Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
  • Ensure all employee records (including payroll records) are current, accurate and updated as needed.
  • Collaborate with the Corporate HR team for benefit enrollment processes.
  • On-board and train new branch Administrative employees.
  • Provide thorough, complete follow-through on escalated client complaints and theft claims.
  • Ensure WOTC applications, Forms I-9 and any other applicable paperwork is completed timely for each new employee.
  • Report all new Leave of Absence requests appropriately and assists the HR team with the leave process.
  • Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
  • Coordinate Internal Audit Responses to the Contracts Department and QA team for employee files only
  • Oversees compliance with HR processes and procedures throughout branch
  • Ensures all required A/P related paperwork is scanned and submitted for payment
  • Follows up on all Private Duty “Hot-Lead” Assessments and Deposits
  • Supervises monthly Service Monitoring Calls with state Department on Aging
  • Files APS Reports and follows up with agency; handles related employee issues as appropriate
  • Responds to and resolves all service complaints filed with the state or state agencies
  • Ensures the appearance of the branch's open environment is professional: neat, clean, orderly and generally free of clutter
  • Supervises the purchasing and material management functions for all branch office supplies
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
  • Follows all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abides by all regulations, policies, procedures and standards
  • Performs other duties as assigned

Performance Responsibilities:

  • Maintains positive internal and external customer service relationships
  • Maintains open lines of communication
  • Plans and organizes work effectively and ensures its completion
  • Meets all productivity requirements
  • Demonstrates team behavior and promotes a team-oriented environment
  • Represents the organization professionally at all times

Position Requirements & Competencies:

  • High school diploma or equivalent
  • Medical Assistant diploma from an accredited vocational institution or a community college course in medical assisting
  • Current documentation of a national certification for the registered medical assistant (RMA) through the American Medical Technologists (AMT) or for the certified assistant through the American Association of Medical Assistants (AAMA) may be required
  • 3-5 years of recent experience working in a medical facility as a Medical Assistant and/or documented evidence of externship completed in a medical office
  • Must be organized and able to multitask
  • Computer proficiency - MS Office
  • Occasional travel between facilities may be required
  • Must have reliable transportation, valid driver license and state required insurance

To apply via text, text 3618 to (334) 518-4376





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