Technical Manager – IMS

Intertec Systems
AED 400,000 - 600,000
Job description


  • Minimum 15-17 Yrs of experience
  • Review and Approve HLD’s and LLDs, Migration Plans.
  • Engage with Practice team during Solution phase for large projects.
  • Identify areas of Automation.
  • Create Business opportunities on active engagements (Tech Refresh, Migrations, EOL/EOS).
  • Empower Engineers – Drive Growth Development plans.
  • Track, Report and Govern KPI’s of all Service Delivery
  • Drive and Manage Internal & External Trainings.
  • L4-Support in any of 3 Infrastructure domains Network, Security, Wintel, Storage, Backup, Cloud(Azure,GCP & OCI) & Database, Mentor L3’s.
  • Assistance and guidance to team in office and field.
  • Technical SME leading the Technical team for the technologies listed below in the Competency table
  • Handle Large projects for self and team.
  • Critical customer incidents/breakdowns, troubleshooting them with the team and closure within the agreed service levels.
  • Assist & Plan Execution of Health Check services and closure along with the team.
  • Conducting trainings for teams & customers.
  • Adherence to Process, Policies & Procedures for self and team.
  • Maintain and acquire Certifications as per Business Requirements for self and team.
  • Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
  • Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
  • Ability to create & review manuals, project & support documents for self and team.
  • Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective. Ability to inspire confidence in users.
  • Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
  • Self-Starter and able to work independently and as part of the team.
  • Must have excellent cross department communication and adept at building relationships with stakeholders


  • F5 Certifications – 401 or 402
  • CCIE – Routing & Switching
  • Aruba Networking
  • ForcePoint
  • MS Exchange / Office365
  • VMWare


  • Strong Knowledge on any 3 below Technologies and working Knowledge on rest of technologues:
    • F5 LTM Platform
    • Windows, Solaris, Linux,
    • Storage (Hitachi/Huawei/Netapp/Cisco MDS)
    • Backup (Commvault/Barracuda/Metallic),
    • O365, MS Exchange, AD
    • SQL Database, Cloud Support
    • Cloud (Google/Oracle/Azure), VDI Architecture
    • Cisco Network Portfolio
    • MS Exchange / Office365
    • VMWare