Technical Manager – IMS

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

• Minimum 15-17 Yrs of experience
• Review and Approve HLD’s and LLDs, Migration Plans.
• Engage with Practice team during Solution phase for large projects.
• Identify areas of Automation.
• Create Business opportunities on active engagements (Tech Refresh, Migrations, EOL/EOS).
• Empower Engineers – Drive Growth Development plans.
• Track, Report and Govern KPI’s of all Service Delivery
• Drive and Manage Internal & External Trainings.
• L4-Support in any of 3 Infrastructure domains Network, Security, Wintel, Storage, Backup, Cloud(Azure,GCP & OCI) & Database, Mentor L3’s.
• Assistance and guidance to team in office and field.
• Technical SME leading the Technical team for the technologies listed below in the Competency table
• Handle Large projects for self and team.
• Critical customer incidents/breakdowns, troubleshooting them with the team and closure within the agreed service levels.
• Assist & Plan Execution of Health Check services and closure along with the team.
• Conducting trainings for teams & customers.
• Adherence to Process, Policies & Procedures for self and team.
• Maintain and acquire Certifications as per Business Requirements for self and team.
• Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
• Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
• Ability to create & review manuals, project & support documents for self and team.
• Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective. Ability to inspire confidence in users.
• Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
• Self-Starter and able to work independently and as part of the team.
• Must have excellent cross department communication and adept at building relationships with stakeholders

CERTIFICATIONS(Any three):

• F5 Certifications – 401 or 402
• CCIE – Routing & Switching
• Aruba Networking
• ForcePoint
• MS Exchange / Office365
• VMWare

MANDATORY

• Strong Knowledge on any 3 below Technologies and working Knowledge on rest of technologues:
  • F5 LTM Platform
  • Windows, Solaris, Linux,
  • Storage (Hitachi/Huawei/Netapp/Cisco MDS)
  • Backup (Commvault/Barracuda/Metallic),
  • O365, MS Exchange, AD
  • SQL Database, Cloud Support
  • Cloud (Google/Oracle/Azure), VDI Architecture
  • Cisco Network Portfolio
  • MS Exchange / Office365
  • VMWare