Operations Associate

About the team

Careem Grocery is a grocery delivery platform that offers customers access to a variety of supermarkets and convenience stores. As a Picker Supervisor, you will be responsible for managing teams of pickers and store support staff as they work to fulfill grocery orders for Careem.

What you'll do

• Initiating and leading logistics projects: defining current state and key challenges, designing, prioritizing, and implementing improvements
• Create and implement capacity and space optimization innovations such as store layout improvements
• Report, monitor, analyze and own KPIs such as Incident Rate, Picking time, Reliability, Found rate and Delivery Time
• Ensure the warehouse operates at peak efficiency by organizing, guiding, and training warehouse employees and managing operation goals.
• Communicate rules, guidelines, and SOPs in a clear and structured manner. Perform process confirmations to ensure adherence
• Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
• Coach and provide feedback to members of your team through structured, clear and efficient communication
• Proactive, process-oriented mindset with the ability to get your hands dirty when necessary
• You work well with other people and can handle engagement with multiple stakeholders from different teams

What you'll need

• 5+ years experience working within the e-commerce, retail, food or grocery industries
• A strong action bias and a desire to spend time in the field
• A detail and process oriented mindset and a strong ability to validate information through data
• Excellent prioritization, organizational and time management skills
• A high proficiency in Microsoft Office (Excel, Powerpoint, Word, V-look ups, Index and match, CSV, etc)
• Business fluency in Urdu and English