Operations Associate

Careem Networks FZ LLC
AED 400,000 - 600,000
Job description

About the team

Careem Grocery is a grocery delivery platform that offers customers access to a variety of supermarkets and convenience stores. As a Picker Supervisor, you will be responsible for managing teams of pickers and store support staff as they work to fulfill grocery orders for Careem.

What you'll do

  • Initiating and leading logistics projects: defining current state and key challenges, designing, prioritizing, and implementing improvements
  • Create and implement capacity and space optimization innovations such as store layout improvements
  • Report, monitor, analyze and own KPIs such as Incident Rate, Picking time, Reliability, Found rate and Delivery Time
  • Ensure the warehouse operates at peak efficiency by organizing, guiding, and training warehouse employees and managing operation goals.
  • Communicate rules, guidelines, and SOPs in a clear and structured manner. Perform process confirmations to ensure adherence
  • Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
  • Coach and provide feedback to members of your team through structured, clear and efficient communication
  • Proactive, process-oriented mindset with the ability to get your hands dirty when necessary
  • You work well with other people and can handle engagement with multiple stakeholders from different teams

What you'll need

  • 5+ years experience working within the e-commerce, retail, food or grocery industries
  • A strong action bias and a desire to spend time in the field
  • A detail and process oriented mindset and a strong ability to validate information through data
  • Excellent prioritization, organizational and time management skills
  • A high proficiency in Microsoft Office (Excel, Powerpoint, Word, V-look ups, Index and match, CSV, etc)
  • Business fluency in Urdu and English