Travel Consultant

Handling incoming requests:

• Provide travel quotations and general travel advice to our corporate accounts
• Responds to requests accurately and completely
• Excellent knowledge and application of travel supplier rules
• Maintains, actively communicates and seeks expansion of current knowledge of the state of the various travel industries supported
• Provides the client with the required industry information, such as low fares, exchange costs and penalties
• Can fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

Problem-Solving:

• Appropriately responds and resolves client inquiries
• Anticipates and provides assistance on potential challenges that may arise for the client
• Performs follow-up as needed and within the time

Skills

Qualifications and Skills

• Minimum of 2 years' experience in the corporate travel management industry
• Solid working knowledge of the travel industry, policies, procedures and processes
• Strong verbal and written communication skills
• Proven ability to handle multiple priorities simultaneously
• Ability to work flexible hours
• Ability to work independently, exercising discretion and judgment
• Demonstrated excellent professional customer service and problem resolution skills
• Strong problem solving and/or critical thinking skills
• Proficient in Microsoft Office applications
• Demonstrated internet research skills
• Knowledge in using AMADEUS system
• Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the client