Head of Documentation - Mortgages- MBBF- Estate Finance & CRE

First Abu Dhabi Bank
Abu Dhabi
AED 800,000 - 1,000,000
Job description

Head of Documentation - Mortgages- MBBF- Estate Finance & CRE

One FAB Tower, Abu Dhabi, United Arab Emirates


Division: GCOO

Sub Division: Credit - Administration

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Description

Job Purpose


For CAD service coverage, this role manages Credit Administration Documentation Function for all the entire Real Estate portfolio for Consumer, Elite and Private Banking, Conventional and Islamic. The range includes plain vanilla mortgages, MBBF, Estate Finance and even the more complex structured one, Commercial Real Estate.

The role will manage documentation team responsible for the end-to-end credit administration activities from document preparation and perfection who will be located in two main hubs – Abu Dhabi and Dubai. By doing so, the role will be responsible for building and managing a team of mortgage credit administration and specialists both in Abu Dhabi, Dubai and FAB Islamic locations.


The role requires strategically working with key stakeholders to introduce change in the process and system in CAD activities and E2E process for Real Estate Documentation and processing. By doing such, the role will ensure to address control gaps, legacy issues and garnered optimum solution for the coverage. This means that the change is a combination of both process fix and automation of manual processes.


As the control point for the process, the role is important in developing, implementing and monitoring all check points to prevent fraud, operational lapses or lapses that can result reputational and financial losses for the bank. By doing so, the role should be able to work closely with the 2nd line and 3rd line of defense in the bank to ensure that appropriate controls are in place and that the team is updated and trained on a regular basis.

Key Accountabilities

Strategic Contribution

Execute the functional strategy into department annual plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across personal banking portfolio, UAE and Internationally.

Develop and implement a scalable coverage for Real Estate across CB & PB portfolio which is flexible to front line’s coverage requirements.

People Management

Manage the effective achievement of assigned objectives assigned by CAD Management by setting of individual objectives, managing performance, developing and motivating staff to maximize sectional performance.

Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.

Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the Group.

Develop UAE National Talents as part of staff development.

Budgeting and Financial Planning

Contribute and manage budget within acceptable level. Ensure that financial loss incurred from the process areas being managed within only the acceptable level.

Develop policies, process and procedures for all areas under responsibilities and ensure their implementation within the Department.

Manage and ensure effective implementation of CAD functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

Develop and implement a governance framework within the unit under management including working together with Operational/Fraud Risks to develop RCSA, Risk Event Reporting and control enhancements.

Identify system requirements both for enhancement and maintenance of current systems. This includes identification and minimizing manual process in the department.

Contribute to the development, maintenance, and improvement of Credit Administration framework and operating model. By doing such, the role shall drive and manage limits/tolerances in line with the bank’s overall risk while ensuring effective implementation of the same in liaison with relevant stakeholders to support effective management of the bank’s operations within the defined risk levels.

Oversee teams monitoring of systems and process to ensure that no losses are incurred due to inadequate and incorrect system / processing.

Lead and guide the timely identification and reporting of early warning signs of determination and manage the effective follow-up with relevant business counterparts to facilitate adherence to defined risk levels.

MIS Reporting

Liaises with key stakeholders from Credit Administration for providing periodic update on status of transactions on the Credit Approval Management System and providing detailed information on any anticipated delays.

Oversees the preparation of requisite reports (weekly/monthly/quarterly/ad-hoc) and MIS through periodic reviews to ensure accuracy and timeliness in reporting the right information for facilitating informed decision making


Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction

Drive transformational change in unit under management both requiring system enhancements or not

Drive process simplification as either lead or contributor by applying digital initiatives/automation of manual processes


Ensure that all department reports are prepared timely and accurately

Specific Accountability

Transformation – work closely with Product, Legal, Credit and Sourcing Channel for digital transformation and simplification of documentation


Bachelor’s degree in Accountancy or Finance or Related degrees.

Master’s degree in Business Administration or related discipline is preferred.

Minimum 10- 12 years of relevant experience in the banking sector with at least 5 years in leadership/head role or similar timeline showing progressively increasing managerial and leadership responsibilities in Consumer Banking CAD or Loan Operations.

The role will require a sound understanding of Real Estate Documentation – UAE Market.

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