Urban Outfitters Sales Associate - Bluewater, Kent

Free People; Denmark; On-site; DKK 157,000 - 184,000; Full time

Benefits offered by this job

Employee discount

Season ticket loan

Cycle to work

Employee Assistance

Gym membership discount

Private medical insurance

Job summary

Free People in Dartford, UK, is seeking a friendly retail team member to deliver exceptional customer service and maintain store standards. You will engage shoppers, help with merchandising, and operate tills during busy trading hours.

This role emphasizes teamwork, strong communication, and a positive attitude. Training is provided, with opportunities to grow within URBN brands and benefit from staff discounts and flexible shifts.

Qualifications

• Experience in customer-facing roles is helpful but not required.
• Strong communication and interpersonal skills are essential for daily customer interactions.
• Teamwork and a positive attitude contribute to a great in-store experience.
• Familiarity with fashion retail and brand standards is a plus.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Maintain store cleanliness and merchandising to reflect brand standards.
• Operate tills and assist with receiving, markdowns, and transfers as needed.
• Participate in daily team meetings and internal training.
• Uphold loss prevention guidelines and health & safety regulations.

Skills

Customer service

Teamwork

Communication

Attention to detail

Tools

Till / POS system

Job description

This position is located at Unit U105 Bluewater Pkwy Dartford, Greenhithe, , DA99SS United Kingdom

People:

• Deliver a positive, friendly experience by engaging the customer through conversation and service
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours
• Provide a store experience that reflects the Company’s mystery shop standards
• Contribute to the overall VIBE in the store by being positive, respectful and helpful to others
• Uphold Company standards and act as a positive role model to peers

Teamwork & Communication:

• Work productively within the team and take initiative to work with others toward a common, collaborative goal
• Assist in the training and development of peers
• Communicate positively and effectively with peers
• Actively participate in daily and department meetings

Operations:

• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines)
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs)
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures
• Always adhere to company health & safety regulations

Merchandising & Display:

• Uphold store merchandising and cleanliness standards
• Ensure that merchandise is ticketed and the sales floor is well stocked
• Support sales by assisting in merchandising and display projects
• Exhibit a familiarity with current product and trend awareness

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Work Life Balance:

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees

Employee Discounts:

• Up to 40% employee discount at all URBN Brands

Travel:

• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees

Continued Development:

• We offer structured support within the business alongside continued learning and development

#UrbanEU

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.