Sr Manager, IT

Novo Nordisk; Gentofte Kommune; On-site; DKK 742,600 - 1,091,600; Full time

Job summary

Novo Nordisk Gentofte is seeking an IT Manager to lead a dedicated Manufacturing IT/OT Support team. You will develop people, build relationships across Manufacturing, Production Support, QA and Enterprise IT, and ensure reliable IT and OT support for critical production operations.

The role emphasizes leadership, change management and continuous improvement, with a focus on maturing IT Service Management, forging strong stakeholder collaborations and delivering value to patients worldwide.

Qualifications

• Experience leading IT/OT support teams in manufacturing.
• Strong stakeholder relationships and communication.
• Track record of improving IT service delivery.

Responsibilities

• Lead IT/OT Support Specialists and coach teams.
• Develop and mature IT Service Management processes.
• Ensure 24/7 IT/OT support for manufacturing operations.
• Collaborate with Manufacturing, QA, Enterprise IT and other stakeholders.
• Drive continuous improvement and reduced downtime.

Skills

People leadership

Stakeholder management

IT/OT leadership

Change management

Manufacturing IT experience

Education

Bachelor's or Master's in IT/Engineering

Tools

ServiceNow

ITSM

PLC/SCADA

IT Service Delivery

Job description

IT Manager – Manufacturing IT/OT Support

Location - Novo Nordisk Gentofte

Are you an experienced people leader who thrives in a fast-paced manufacturing environment?

At Novo Nordisk, we're looking for an experienced IT Manager to lead our Manufacturing IT/OT Support team. This is a unique opportunity to make a real impact by developing a talented team, strengthening stakeholder relationships and ensuring reliable IT and Operational Technology (OT) support for manufacturing operations that ultimately help improve patients' lives.

This role is about much more than technology. We're looking for a leader who is passionate about developing people, building strong relationships and creating an environment where employees can thrive while supporting business-critical production.

If you're motivated by leading teams through change, solving operational challenges and making a visible difference every day, we'd love to hear from you.

The Position

As IT Manager, you will lead a dedicated team responsible for providing IT and OT support across a complex manufacturing environment.

You will play a key role in developing a relatively young team, creating an engaging and supportive working environment, and building trusted relationships across Manufacturing, Production Support, Warehouse, QA, Enterprise IT and other key business stakeholders.

Initially, your focus will be on getting to know the team, supporting their continued development, understanding the manufacturing environment and building strong relationships across the business. As the function continues to mature, you will also help drive improvements in service delivery, IT Service Management and operational stability.

Your Responsibilities

As IT Manager, you will:

• Lead, coach and develop a team of IT/OT Support Specialists.


• Build a positive, inclusive and high-performing team culture.


• Create an environment where employees feel supported, empowered and able to develop.


• Build trusted relationships across Manufacturing, Production Support, Warehouse, QA, Enterprise IT and other key business stakeholders.


• Ensure reliable 24/7 IT and OT support for business-critical manufacturing operations.


• Support the continued development and maturity of IT Service Management processes.


• Identify opportunities to simplify processes, automate manual activities and improve operational efficiency.


• Help reduce IT and OT-related downtime through proactive problem solving and continuous improvement.


• Work collaboratively across multiple functions to deliver stable and reliable IT services.


• Support the ongoing development of team capability through coaching, mentoring and performance development.

About You

• You are an experienced leader who enjoys helping people succeed.


• You understand that high-performing teams are built through trust, coaching, communication and strong stakeholder relationships.


• You remain calm under pressure, adapt quickly to changing priorities and enjoy leading teams in a business-critical operational environment.

You Will Likely Bring

• Proven experience leading technical, operational or IT support teams.


• Strong people leadership and coaching skills.


• Excellent stakeholder management and relationship-building abilities.


• Experience working within manufacturing, engineering or another complex operational environment.


• The ability to prioritise effectively and make sound decisions in fast-paced situations.


• A collaborative mindset with a passion for continuous improvement.


• It Would Be an Advantage If You Have Experience With


• IT Operations and Operational Technology (OT).


• Manufacturing IT environments.


• IT Service Management (ITSM).


• ServiceNow.


• Incident and Problem Management.


• PLC, SCADA or HMI environments.


• Pharmaceutical or other regulated manufacturing industries.


• GMP environments.


• Experience within pharmaceutical manufacturing is beneficial but not essential. We also welcome candidates from other complex manufacturing environments where reliability, operational excellence and stakeholder collaboration are critical.

What Success Looks Like

In this role you will:

• Build a highly engaged and motivated support team.


• Strengthen relationships with key manufacturing stakeholders.


• Create a positive culture focused on collaboration, learning and development.


• Improve service delivery and operational stability.


• Support the continued maturity of IT Service Management.


• Help reduce operational downtime through proactive improvements.


• Develop the capability of your team while creating an environment where people can grow and succeed.

About The Department

• You will join a team supporting manufacturing operations where reliable IT and OT services are essential to maintaining production.


• The environment is dynamic, collaborative and fast-paced, with a strong focus on teamwork, continuous improvement and delivering value to the business. Working closely with colleagues across Manufacturing, Production Support, Warehouse, QA, Enterprise IT and other business functions, you'll have the opportunity to influence how IT services are delivered while helping shape the future capability of the team.

Why Join Us?

• This is an opportunity to:


• Lead a talented IT/OT Support team in a business-critical manufacturing environment.


• Make a visible impact on both people and operational performance.


• Shape the future direction of a growing function.


• Work alongside highly skilled colleagues in a collaborative culture.


• Develop your own leadership career within one of the world's leading healthcare companies.

Working at Novo Nordisk

Working at Novo Nordisk means joining a global healthcare company with more than 100 years of innovation and a clear purpose: improving the lives of people liv-ing with serious chronic diseases.

We offer exciting scientific challenges, opportunities for continuous learning and career development, and the chance to collaborate with talented colleagues across our global manufacturing network.

Salary And Benefits

Salary: For this role, the annual base salary ranges from DKK 742,600 to 1,091,600

depending on your experience and competencies.

Incentives and benefits: The package may include short- and/or long-term incen-tives as well as additional employee benefits, aligned with the position level, loca-tion, and market benchmarks.

What We Offer

There is of course, more on offer here than the uniqueness of our culture and the extraordinary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us, while our benefits are de-signed with your career and life stage in mind.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.