Service Superintendent

DESMI; Nørresundby; On-site; DKK 850,000 - 1,100,000; Full time

Benefits offered by this job

Flexible working hours

Global career prospects

Skills development and internalmob

Pension

Private healthcare and life insurance

On-site canteen

Company sports & social activities

Job summary

DESMI is seeking a Service Superintendent to plan, coordinate, and execute global service activities from the Nørresundby head office. You will manage service issues, provide expert technical guidance, and foster strong client relationships while driving process improvements across the Global Service team.

The role requires 3–5 years of relevant experience, an maritime engineering background, and fluency in English.

Qualifications

• 3–5 years of experience in a similar role.
• Educational background in maritime engineering or similar.
• Significant experience with mechanical flow technology.
• Fluent in English (spoken and written).

Responsibilities

• Manage service issues, maintain high-quality service standards, and foster client relationships.
• Provide technical guidance to the service team and troubleshoot complex issues.
• Build and maintain relationships with clients and stakeholders and address their needs.
• Monitor service quality and ensure safety, regulatory compliance, and environmental sustainability.
• Drive continuous improvement to optimize service delivery and efficiency.
• Collaborate with cross-functional teams and travel worldwide as needed.

Skills

Planning

Engineering background

International collaboration

Customer relations

Safety compliance

Education

Maritime engineering

Job description

Are you our new service superintendent, who can plan, coordinate, and execute service engineering activities worldwide? We are looking for an ambitious and technically gifted individual to bring onsite service to the next level at our head office in Nørresundby, Denmark.

DESMI is one of the world’s leading manufacturers of a large variation of pumps and automated systems for the maritime and industrial markets worldwide.

As our new Superintendent engineer you will be part of DESMI Global Service and manage service issues, maintain high-quality service standards, and foster positive relationships with clients and stakeholders. You will play a pivotal role in optimizing service delivery processes, drive continuous improvement initiatives, and contribute to the overall success of DESMI.

Ideally, We Are Looking For Someone Who Is

• Experiencing in planning and coordinating service operations while ensuring timely and high-quality execution.
• Technically curious with an engineering background or strong technical interest combined with business acumen.
• Experiencing working in an international environment and are comfortable collaborating across functions, locations, and cultures.

A Glimpse Into The Role

• As our new Superintendent engineer, you will be part of DESMI Global Service and manage service issues, maintain high-quality service standards, and foster positive relationships with clients and stakeholders. You will play a pivotal role in optimizing service delivery processes, drive continuous improvement initiatives, and contribute to the overall success of DESMI.
• You will provide expert technical knowledge to our service team, support to service engineers, troubleshooting complex issues, and offering guidance on problem-solving techniques.
• Build and maintain strong relationships with clients, understanding their needs, addressing concerns, and ensuring customer satisfaction.
• Monitor service quality and compliance with standards, conducting regular inspections, maintenance, and troubleshooting on site.
• Drive continuous improvement initiatives to enhance service delivery processes, optimize efficiency, and achieve operational excellence.
• Identify, assess, and mitigate risks associated with service operations, ensuring safety, regulatory compliance, and environmental sustainability.
• Collaborate with cross-functional teams, including sales, operations, and engineering, to align service delivery with organizational goals and priorities.
• The position is in Nørresundby in Denmark; however, you will travel worldwide. You will work closely with your colleagues in the Global Service team. You will also have sufficient training when starting.
• You can expect 140 - 160 travel days yearly.

To have success in the role, we expect that you:

• Have at least 3 – 5 years’ experience from a similar job.
• Educational background as maritime engineer, maritime mechanic or similar.
• Have significant experience with mechanical flow technology.
• Can work with a high level of independence.
• Is service-minded and used to work in a hectic and changing environment.
• Are fluent in English. Both spoken and in writing.
• Have high cross-cultural understanding.

You can expect a challenging job in a dynamic organization in an international environment with great opportunities for development both personally and professionally.

The perks of being at DESMI

• Flexible working hours
• Global career prospects - Be part of DESMI’s global team. Working with dedicated colleagues across Europe, Asia and USA.
• Skills development and career growth - Opportunities for training, job rotation and internal mobility.
• Pension
• Private healthcare and life insurance
• On-site canteen
• Company sports & social activities - Join events like badminton, bowling, summer parties, art clubs and more.

What We’re About

But we’re more than just pumps. At DESMI, we believe teamwork and innovation drive success.

When You Join DESMI, You Can Expect

• A collaborative and supportive team environment.
• Opportunities for continuous learning and professional development.
• A chance to contribute your ideas and make a real impact.
• A company that values sustainability and innovation.

We are a flat organization with an open-door policy, where decisions are made together, and ideas are always welcome. Here, doers thrive – if you see an opportunity for improvement, you have the freedom to act on it.

As innovators in reliable and sustainable flow solutions, we serve a wide range of industries from Aquaculture and Defense to Green Technologies – the list goes on. Sustainability is highly appreciated while developing high-performance and long-lasting technologies that help industries adapt to evolving markets while reducing environmental impact.

If you have any questions, feel free to contact Lasse Pilgaard at [e-mail].