Senior System Consultant, System Services, Netcompany Banking services

Netcompany; Aarhus, Aalborg, København; On-site; DKK 550,000 - 750,000; Full time

Benefits offered by this job

International collaboration opportunities

Inclusive workplace culture

Social and professional events

Job summary

Netcompany is seeking a Senior System Consultant for their Banking Services team in Aarhus, Denmark. This role involves optimizing system usage for various financial institutions and ensuring a seamless user experience. The ideal candidate has a good understanding of banking processes and IT systems, along with experience in IT support.

You will work collaboratively with specialists and engage with stakeholders to enhance customer satisfaction and system configurations. Full professional proficiency in Danish and English is required.

Qualifications

• Full professional proficiency in Danish and English is essential.
• A few years of experience in IT support or family roles in financial institutions.
• Understanding of banking infrastructure and processes.

Responsibilities

• Configure and optimize system setups to support customer needs.
• Advise customers on NBS product portfolio and system usage.
• Facilitate workshops and analyze customer processes for improvements.

Skills

Communication

Banking processes understanding

IT systems knowledge

Education

Experience from a financial institution (preferably IT support)

Tools

NBS systems

Job description

Senior System Consultant, System Services, Netcompany Banking services

• Full-time

Do you want to help ensure a great user experience for our customers? In the System Services team at Netcompany Banking Services, we work to support financial institutions in their use of our system solutions. We are looking for a new colleague who can help ensure stable and efficient system usage, ideally with experience in the banking and financial sector, and who can help make complex systems more usable in practice

You will become part of a highly skilled team where collaboration is key. Working closely with colleagues across NBS and System Services, you will help optimize how customers use our solutions. The role covers areas such as process optimization, IT-related tasks, system configuration, and compliance.

Netcompany Banking Services

We deliver various IT solutions and services to banks and savings institutions across Denmark and other Nordic countries. We provide a modern, cloud-based core banking platform serving more than 50 Nordic banks with over 2 million end customers. Our solutions encompass daily banking operations, mobile and internet banking, payments, investment management, risk management, compliance, and open banking.

Responsibilities and technologies

In this role, you will help ensure that customers achieve maximum value from NBS core and self-service solutions. This includes system configuration and ongoing adjustments to support customer needs and daily operations.

You will work closely with specialists across NBS, where knowledge sharing is an integrated part of how we work. In your daily work, you will interact with both subject matter experts and senior stakeholders at financial institutions. This requires the ability to communicate complex topics clearly and adapt your messaging to different audiences, with an understanding of the impact on both employees and end customers.

Your responsibilities will typically include:

• Configuring and optimizing system setups (e.g. products, interest rates, and fees), while providing expert guidance to customers.
• Advising customers and increasing awareness of the NBS product portfolio.
• Facilitating workshops and reviews of customer processes and system usage.
• Analysing current customer setups and needs with a focus on improvements and future solutions.
• Creating process documentation and procedures, delivering training on system usage, and contributing to the implementation and automation of workflows.

About you

In this role, you will act as a trusted advisor to both experts and senior stakeholders at financial institutions. This requires strong communication skills and the ability to clearly explain complex topics, with an understanding of how decisions impact daily operations and end customers.

You work independently and pragmatically and are motivated by creating value for customers by identifying new opportunities and improvements.

To succeed in this role, you:

• Have an interest in and understanding of banking processes and IT systems.
• Have a few years of experience from a financial institution, preferably in IT support or a similar role.
• Have a good understanding of banking infrastructure.
• Ideally have experience with NBS systems and configuration.
• Full professional proficiency in Danish and English (written and spoken) is a must.

Join an inclusive community

We highly prioritise an inclusive community. We actively promote an open and welcoming work culture based on collaboration and mutual trust, where there is always an opportunity for sparring.

As part of our culture and values, all employees, regardless of background, identity, and experience, are met with understanding and respect and given equal opportunities for development and well-being.

As we are an international company with offices in many countries, you will have the opportunity to learn and collaborate internationally with colleagues from across the world. We offer a shared environment where we engage with each other across departments and projects. Additionally, we have a wide range of social and professional events that provide you with the best opportunities to expand your network.

All qualified candidates are encouraged to apply regardless of gender, gender expression, sexuality, disability, age, religion and belief, political views, nationality, ethnicity, or social background.

We are committed to creating an inclusive and diverse environment. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email our recruiters at [e-mail] for assistance.