Senior Manager

Novo Nordisk; Gladsaxe Kommune; On-site; DKK 743,000 - 1,092,000; Full time

Job summary

Novo Nordisk in Bagsværd, Denmark, seeks a Manager in Customer Complaints Denmark to lead a dedicated team responsible for timely, high-quality handling of customer complaints and falsified products. You will ensure strong operational performance and continuous development of processes and people.

As a leadership anchor for selected product categories, you will collaborate with investigators and affiliates, drive lean improvements, and contribute to building a future-ready quality organization

Qualifications

• Master’s degree in pharmacy, engineering, science or a related field
• +5 years of leadership experience within pharma, biotech or service management
• Working knowledge of GxP, preferably GMP, and experience with Lean/cLEAN methodologies
• Strong communication, negotiation and stakeholder management skills, with professional proficiency in English

Responsibilities

• Lead, coach and develop employees in accordance with the Novo Nordisk Way
• Ensure efficient and compliant handling of technical complaints and falsifications across selected product categories
• Drive operational excellence and continuous improvement through cLEAN principles
• Strengthen collaboration with investigators, affiliates, production sites and other key stakeholders
• Ensure effective planning, resource allocation, capability development and support to EHS and quality culture
• Contribute actively to the strategy and development of Customer Complaints as a leadership team member

Skills

Leadership

GxP/GMP

Lean/cLEAN

English

Stakeholder management

Education

Master’s degree

Job description

Manager in Customer Complains Denmark

Customer Complaints

Global Operations Quality

Enterprise IT & Quality

Bagsværd, Denmark

Are you an engaging people leader with a passion for quality, continuous improvement and developing high-performing teams? Do you thrive where patient safety, service operations excellence and global collaboration go hand in hand? Then you may be the Manager we are looking for in Customer Complaints Denmark.

Your new Role

As a manager of Complaint Case Handling DK, you will lead a dedicated team responsible for timely, professional and high-quality handling of customer complaints and falsified products. You will ensure strong operational performance, quality compliance and continuous development of both processes and people.

You will be a management anchor for selected product categories, investigator collaboration, operational training, cLEAN, EHS and continuous improvement. As part of the Customer Complaints Leadership Team, you will contribute to setting direction and building a quality-focused, agile and future-ready organisation.

Key responsibilities

• Lead, coach and develop employees in accordance with the Novo Nordisk Way
• Ensure efficient and compliant handling of technical complaints and falsifications across selected product categories
• Drive operational excellence and continuous improvement through cLEAN principles
• Strengthen collaboration with investigators, affiliates, production sites and other key stakeholders
• Ensure effective planning, resource allocation, capability development and support to EHS and quality culture
• Contribute actively to the strategy and development of Customer Complaints as a leadership team member

Your Skills & Qualifications

• Master’s degree in pharmacy, engineering, science or a related field
• +5 years of leadership experience within pharma, biotech or service management
• Working knowledge of GxP, preferably GMP, and experience with Lean/cLEAN methodologies
• Strong communication, negotiation and stakeholder management skills, with professional proficiency in English

As a person, you are a visible and engaging leader who creates direction, develops talent and fosters collaboration. You combine strategic thinking with operational execution, have a strong quality mindset and are comfortable navigating a complex stakeholder landscape.

Your new department

Customer Complaints is a global organisation within Enterprise Quality, responsible for handling customer complaints and falsified medicines for Novo Nordisk products worldwide. We collaborate across affiliates, manufacturing sites and internal stakeholders to ensure customer service and patient safety.

What We Offer

At Novo Nordisk, you’ll join a global healthcare company with a unique culture and strong results. We offer continuous learning, career development, and benefits tailored to your life and career stage.

Salary: For this role, the Annual Base Salary ranges from 742,600.00 to 1,091,600.00 DKK, corresponding to the level of the position.

The placement within the salary range will be assessed during the recruitment process based on the candidate’s skills, competencies, knowledge, and relevant experience.

Incentives and Benefits: The salary package may include short-term and/or long-term incentives as well as other employee benefits based on position level, location, functional area and relevant market benchmarks. Learn more about our Reward Philosophy here.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with determination, constant curiosity and a commitment to finding better ways forward. For over 100 years, this dedication has driven us to build a company focused on lasting change for long-term health. One where diverse thinking, shared purpose and mutual respect come together to create extraordinary results. When you join us, you're not just starting a job – you're becoming part of a story that spans generations.

For more information

You are welcome to contact Jesper Köppen Merild (Senior Director) at [e-mail] if you have questions about the role. Be advised Jesper will not support queries about your recruitment status.

Deadline

26 August 2026. Applications are reviewed on an ongoing basis.

We are committed to an inclusive recruitment process and equality of opportunity for all applicants.

Note that we use screening questions as part of the application process for this position; however, all CVs are reviewed by a recruiter. We encourage you to answer these carefully, as they help us assess your expectations, experience and qualifications.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.