Senior Customer Solutions Manager, AGS EMEA, Europe North, CSM

Amazon; København; On-site; DKK 1,200,000 - 1,600,000; Full time

Job summary

Amazon seeks an AWS Senior Customer Solutions Manager to guide customers on their cloud journey, aligning AWS teams to deliver measurable outcomes. You will translate business needs into adoption roadmaps, drive collaboration across Sales, Support, Solutions Architecture, and Professional Services, and ensure value realization through strategic initiatives.

You will evangelize AWS services, build business cases, and foster executive-level engagement while maintaining a focus on secure, robust

Qualifications

• Experience leading customer initiatives with clear business objectives and technical requirements across multiple workstreams.
• Working knowledge in compute, networking, data, security, AI/ML domains.
• Ability to guide customers through technical discussions and adopt best practices.
• Proficiency in solution architecture concepts across cloud service categories.
• Strong written and verbal communication for senior stakeholders.
• 7+ years in customer-facing tech roles involving cloud adoption or IT delivery.

Responsibilities

• Be a trusted partner to customers, translating requirements into adoption roadmaps.
• Coordinate with Sales, Support, Solutions Architecture, and PS to enable outcomes.
• Translate strategic initiatives into executable actions, plan go-live events.
• Drive value realization with business cases and measurable outcomes.
• Leverage AI/tools to accelerate delivery and reduce manual effort.
• Present to executives and gain stakeholder alignment across teams.

Skills

Lead customer initiatives

Cloud adoption expertise

Cross-workstream coordination

Executive communication

Solution architecture knowledge

AI/ML awareness

Customer-facing tech delivery

Education

Engineering/IT/PM background

AWS certification: Architect Associate

Job description

Description

As an AWS Senior Customer Solutions Manager you will be responsible for helping guide AWS customers along their journey to the cloud. In this role you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Key job responsibilities

You will be a trusted partner to our customers, leveraging your experience with cloud transformations to help shepherd them through their stages of AWS adoption. You will guide customers through the operational, educational, and governance aspects of a successful cloud journey, translating technical and business requirements into adoption roadmaps that deliver measurable value.

You will interface with customer and AWS leadership, driving collaboration between the core groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload initiatives. You will translate strategic initiatives into executable actions, working backwards from your customers’ key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers’ cloud journey.

You will drive customer value realization, building business cases and ensuring adoption leads to measurable outcomes such as efficiency gains, cost savings, or growth. You will leverage emerging technologies, including AI, to accelerate delivery, identify risks, and build mechanisms that scale execution across your engagements.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS and Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators at the project and management level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your technical knowledge and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers to adopt them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers’ successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

A day in the life

Your day might include participating in strategic planning sessions with customers, coordinating with internal AWS teams, reviewing adoption progress, and identifying opportunities for innovation. You'll balance relationship building with technical guidance while ensuring customer success.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fuelled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience leading customer initiatives with clear business objectives and technical requirements across multiple workstreams
• Working knowledge in multiple relevant technology domains (compute, networking, data, security, AI/ML)
• Ability to participate in customer technical discussions and provide guidance on best practices and technical solutions
• Proficiency in solution architecture concepts across multiple cloud service categories
• Strong written and verbal communication skills, including the ability to present to senior managers and cross-functional stakeholders
• 7+ years of experience in customer-facing technology roles involving cloud adoption, digital transformation, or IT program delivery

Preferred Qualifications

• Engineering, information technology, or program management background (e.g., CIS, CS, CE, EE degree, or PMP, Agile certification, or equivalent experience)
• AWS Solutions Architect Associate and AWS AI Practitioner certifications (required within 6 months of hire)
• Experience building business cases that connect technical adoption to measurable business outcomes
• Demonstrated understanding of industry-specific technical challenges and solutions
• Experience using AI and automation tools to accelerate delivery and reduce manual effort

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.