Remote Online Consultant (Part-Time) — Client Support Pro

PeakFleet; Denmark; A distancia; DKK 102.000 - 122.000; A tiempo parcial

Descripción de la vacante

PeakFleet is seeking an experienced Online Consultant to deliver exceptional customer service and support through online channels. This part-time role offers flexibility with remote work in Greenland and requires you to build strong client relationships and resolve inquiries efficiently.

You will communicate via chat, email, and phone, stay updated on PeakFleet’s products and policies, and collaborate with the team to address complex issues while maintaining high satisfaction and retention.

Formación

• Must have a Bachelor's degree in Business Administration or related field.
• Proven experience in customer service or sales.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills with the ability to think on your feet.
• Proficient in using various online communication platforms.
• Biometric passport required for international travel (if applicable).

Responsabilidades

• Interact with clients through online chat, email, and phone to provide expert advice and assistance
• Build and maintain strong relationships with clients to ensure satisfaction and retention
• Manage client inquiries, concerns, and complaints in a timely and professional manner
• Collaborate with other team members to resolve complex issues or elevate as necessary
• Stay up-to-date on company products, services, and policies to provide accurate information to clients

Conocimientos

Communication

Problem solving

Customer service

Online platforms

Educación

Bachelors in Business Admin

Descripción del empleo

PeakFleet is seeking an experienced Online Consultant to deliver exceptional customer service and support through online channels. This part-time role offers flexibility with remote work in Greenland and requires you to build strong client relationships and resolve inquiries efficiently.

You will communicate via chat, email, and phone, stay updated on PeakFleet’s products and policies, and collaborate with the team to address complex issues while maintaining high satisfaction and retention.