Quality Systems Lead: Complaint & Recall Management

Zealand Pharma; Søborg; On-site; DKK 700,000 - 950,000; Full time

Job summary

Zealand Pharma A/S in Denmark is seeking an QA Manager for complaint management to lead and optimize our complaint handling across clinical and marketed products, collaborating with Manufacturing QA, the CMC organization, CMOs and partners.

The role combines hands‑on complaint processing with process ownership and continuous improvement of the quality systems supporting complaint handling, including Veeva Quality Vault.

Qualifications

• Quality-minded, collaborative professional with strong compliance judgment.
• Ability to build trusted relationships.
• Experience in life science industry.
• Experience with complaint processing of drugs, medical devices, and/or drug-device combinations.
• Solid understanding of GMP and Quality Systems.

Responsibilities

• Building and strengthening complaint competencies internally.
• Complaint management, incl. support, coordination and contact with stakeholders.
• Collaborate with Manufacturing QA, CMOs, Partners and cross-functional stakeholders on complaint-related matters.
• Maintain and continuously improve complaint and recall processes, including procedures, templates, training, and ways of working.
• Manage recall (and mock recalls) related activities.
• Contribute to development and optimization of Veeva Quality Vault and related complaint management processes.
• Support the use of quality data, reporting, and trending to drive continuous improvement.

Skills

Quality management

GMP knowledge

Stakeholder communication

Travel willingness

Quality systems

Education

Master's degree in life science

Tools

Veeva Vault

Job description

Zealand Pharma A/S in Denmark is seeking an QA Manager for complaint management to lead and optimize our complaint handling across clinical and marketed products, collaborating with Manufacturing QA, the CMC organization, CMOs and partners.

The role combines hands‑on complaint processing with process ownership and continuous improvement of the quality systems supporting complaint handling, including Veeva Quality Vault.