Operations Manager

Lundbeck A/S, H; København; On-site; DKK 687,000 - 945,000; Full time

Job summary

Lundbeck A/S in Copenhagen is seeking an Operations Manager for Production Cleaning & Site Services to lead two teams (16 people) and drive safe, compliant, and high‑quality service delivery in a GMP environment.

You will develop operational strategies, plan staffing, and ensure visible leadership across all shifts while collaborating with internal customers and external providers to improve performance and customer satisfaction.

Qualifications

• Broad background in operational people management in pharma or similar service org.
• Experience leading across different working hours with visible leadership.
• Experience with GMP and quality systems in regulated environments; production cleaning is a plus.
• Ability to translate challenges into clear action plans with measurable results.
• Experience with resource planning and external service providers.
• Strong stakeholder management and cross-functional collaboration.
• Fluent in Danish and English.

Responsibilities

• Manage and coordinate the teams' daily activities with clear priorities.
• Provide visible leadership across all hours and areas.
• Plan staffing, shift schedules, and resource allocation.
• Ensure GMP-compliant production cleaning and quality follow-up.
• Establish robust processes and data-driven performance tracking.
• Lead continuous improvement using Lean and Operational Excellence tools.
• Manage service providers to meet quality and compliance.

Skills

Leadership

People management

Data-driven

Lean & Opex

Stakeholder management

Communication

Process improvement

Job description

Operations Manager - Production Cleaning & Site Services

Requistion ID: 8029

Location:

Copenhagen, Danish Capital Region, DK

Your new role

Could you be the leader who helps two critical operational teams thrive? Join us at Lundbeck and be part of a community helping millions of patients every day, while shaping and developing the teams within Production Cleaning and Site Services through your leadership, experience and personality.

You will have overall responsibility for two critical operational teams within Security & Service, with a high degree of freedom to make a positive difference for both customers and employees. You will lead skilled teams, establish clear structures and priorities, and ensure safe, compliant and high‑quality service delivery.

You will develop and implement operational strategies, ensure compliance with relevant GMP requirements, standards and procedures, and drive continuous improvement. Your success will be reflected in a safe and inclusive working environment, efficient operations and strong satisfaction among internal customers. By ensuring that essential services run smoothly and effectively, you enable others across Lundbeck to focus on what they do best.

In the role your main tasks will be:

• Manage, develop and coordinate the teams’ daily activities and ensure clear priorities and responsibilities.
• Ensure visible and present leadership across the areas and working hours covered by the teams.
• Plan and coordinate staffing, shift schedules and resource allocation based on operational needs.
• Ensure GMP‑compliant Production Cleaning and systematic follow‑up on quality, standards and performance.
• Establish and maintain robust work processes, planning tools and data‑driven performance follow‑up.
• Implement and optimize work processes to increase quality, job satisfaction and efficiency.
• Ensure high customer satisfaction through close, constructive stakeholder collaboration and communication.
• Lead continuous improvement activities using relevant Lean and Operational Excellence tools.
• Manage service providers and ensure that outsourced services meet agreed quality, compliance and service expectations.

Your future team

You will lead two teams with a total of 16 employees: nine in Production Cleaning and seven in Site Services. Production Cleaning is a business‑critical area responsible for delivering high‑quality cleaning in a regulated pharmaceutical production environment, while Site Services covers a broad range of services supporting the daily operation of our Valby site, including outdoor services, waste management, pest control, mail and goods receiving. Selected services, such as winter services and grounds maintenance, are delivered in collaboration with external service providers.

The teams are part of the Security & Service department within Facilities and HS&E, where you will work closely with your management colleagues. You will join a management team of five colleagues and a dynamic workplace with a strong focus on development, collaboration and continuous improvement.

Our culture is characterized by trust and a continuous focus on improving our services and processes. We are firm believers in freedom within our own areas of responsibility and in the positive effect of having good colleagues around us. We enjoy sharing and celebrating small successes and value close team relationships when challenges are being addressed. You will join a strong community with a passion for service and operational excellence.

The position is based in Valby, Denmark.

What you bring to the team

You are a motivating leader who creates clarity, follows through on commitments and takes pride in delivering high‑quality service. You are visible in the operation and communicate constructively with people at all levels. You are structured and solutions‑oriented, comfortable using data to set priorities and drive improvements, and adaptable and willing to take on additional service responsibilities over time.

Also, you have/are:

• A broad background in operational people management, preferably from pharmaceutical production, regulated cleaning, facility services or a similar service organization.
• Experience leading employees across different working hours and creating engagement through visible leadership and regular follow‑up.
• Experience with GMP, quality systems or other regulated environments; direct experience with production cleaning is an advantage.
• Demonstrated ability to establish structure, implement processes and translate operational challenges into clear action plans and measurable results.
• Experience with resource planning, workforce management, performance follow‑up and collaboration with external service providers.
• Solid stakeholder management skills and the ability to create constructive collaboration across functions.
• Fluent in both Danish and English, as our skilled colleagues and internal customers come from various nationalities.

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well‑being.

Annual base salary range: (687 000 - 944 900) DKK gross

At Lundbeck, we are committed to fair and transparent pay. Please note that the final base salary within the stated range will be based on relevant qualifications, skills, competencies, and level of proficiency as well as internal pay equity.

by August 30, 2026.

About Lundbeck

At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us.

Through cutting edge science and strong partnerships, we develop and market some of the world’s leading treatments, expanding into neuro‑specialty and neuro‑rare from our strong legacy within psychiatry and neurology.

The brain health challenge is real. Our commitment is real. Our impact is real.