Functional Consultant (D365 Finance & Operations)

Technology & Risk Recruitment; København; On-site; DKK 650,000 - 900,000; Full time

Job summary

Technology & Risk Recruitment is supporting a Copenhagen-based client in hiring a Microsoft Dynamics 365 Finance & Operations Functional Consultant. This is an application support-focused role, with hands-on D365FO expertise and responsibility for L1/L2 production support.

You will work directly with business users to troubleshoot incidents, resolve process and master-data issues, and coordinate with L3 teams when needed.

Qualifications

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations.
• Previous experience providing L1/L2 application or production support.
• Good functional knowledge of Finance and/or Supply Chain Management modules.
• Ability to troubleshoot user, process, master-data, configuration and security-related issues.
• Experience supporting and communicating directly with business users.
• Ability to independently investigate, prioritise and resolve incidents.
• Experience managing incident tickets and coordinating escalations to L3 support teams.
• Good understanding of business processes within a D365 FO environment.
• Exposure to Manufacturing and project Management within D365FO.
• Experience with ExFlow, SK Global or NiceLabel.
• Exposure to Power Apps and integrations.

Responsibilities

• Provide L1/L2 application or production support for D365FO.
• Troubleshoot incidents and resolve functional issues for business users.
• Coordinate with L3 teams for complex technical assistance.
• Maintain day-to-day operation of the D365 FO environment.
• Independently manage incoming support requests.

Skills

D365FO

L1/L2 support

Finance modules

SMC modules

Incident management

Power Apps

Integrations

ExFlow

SK Global

NiceLabel

Manufacturing

Project management

Job description

Role:

Functional Consultant - (D365 Finance & Operations)

Working Model:

Fully onsite, Monday–Friday

Working Hours:

09:00–17:00

The Opportunity

TRR is recruiting on behalf of our client for an experienced Microsoft Dynamics 365 Finance & Operations Functional Consultant to join their team in Copenhagen.

This is an application support-focused position, requiring someone with strong functional knowledge of D365 FO and previous experience providing L1/L2 production support. You will work directly with business users, helping to resolve functional and application-related issues, troubleshoot incidents and ensure the smooth day-to-day operation of the D365 FO environment.

The successful candidate will be comfortable working independently, managing incoming support requests and coordinating with L3 teams when more complex technical assistance is required.

Key Responsibilities & Skills

• Strong hands-on experience with Microsoft Dynamics 365 Finance & Operations (D365FO).
• Previous experience providing L1/L2 application or production support.
• Good functional knowledge of Finance and/or Supply Chain Management modules.
• Ability to troubleshoot user, process, master-data, configuration and security-related issues.
• Experience supporting and communicating directly with business users.
• Ability to independently investigate, prioritise and resolve incidents.
• Experience managing incident tickets and coordinating escalations to L3 support teams.
• Good understanding of business processes within a D365 FO environment.
• Exposure to Manufacturing and project Management within D365FO.
• Experience with ExFlow, SK Global or NiceLabel.
• Exposure to Power Apps and integrations.