Danish Speaking Customer Support Analyst in a Fintech Account - Work In Sofia

Mercier Consultancy MD; København; On-site; DKK 150,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package to Sofia

Monthly performance bonus

Signing bonus €1,500

Career progression opportunities

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for a FinTech account, with relocation to Sofia, Bulgaria. The role focuses on supporting Danish-speaking clients, resolving account inquiries and ensuring secure, smooth digital finance experiences.

You will work in a fast-paced FinTech environment, requiring strong problem-solving and communication skills in Danish and English.

Qualifications

• Native or fluent Danish (spoken and written)
• Proficiency in English to operate in an international FinTech hub
• Prior experience in customer support or a willingness to build a career in fintech

Responsibilities

• Provide world‑class Danish-speaking support for customers navigating FinTech platforms
• Handle account inquiries, transaction verification and authentication processes
• Analyze financial discrepancies and collaborate with internal FinTech teams to resolve issues
• Stay updated on financial regulations and payment security protocols
• Educate users on platform features, mobile wallets and financial tools
• Maintain high quality scores with accurate, timely, empathetic resolutions
• Collaborate with global teams to improve customer experience in digital finance

Skills

Danish language

English proficiency

Customer support

FinTech familiarity

Job description

Danish Speaking Customer Support Analyst in a Fintech Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the rapidly expanding FinTech sector, ensuring our candidates reach their full professional potential.

Job Overview

We are currently seeking a dynamic professional for a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career in the high-stakes FinTech industry while enjoying the vibrant culture and professional growth opportunities associated with jobs in Bulgaria.

Key Responsibilities

• Provide world-class support for Danish-speaking clients navigating complex FinTech platforms and digital banking solutions
• Assist customers with account-related inquiries, transaction verification, and secure authentication processes
• Analyze financial discrepancies and collaborate with internal FinTech teams to ensure seamless resolution
• Maintain a deep understanding of evolving financial regulations and payment security protocols
• Educate users on platform functionality, mobile wallet features, and advanced financial tools
• Maintain high quality scores by providing accurate, timely, and empathetic resolutions to all support queries
• Collaborate with global teams to enhance customer experience within the digital finance ecosystem

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role
• Valid EU passport (mandatory) to facilitate your transition for these exciting Danish-speaking jobs
• Strong proficiency in English to operate effectively within our international, multi-cultural FinTech hub
• Prior experience in customer support or a desire to build a career in the financial technology industry
• Exceptional problem-solving skills with a technical aptitude for digital financial tools
• A proactive attitude toward learning in the fast-paced FinTech landscape

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems and internal processes
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia
• Attractive Monthly Performance Bonus for consistent results
• One-time €1,500 Signing Bonus for all successful new hires
• Opportunities for career progression within the international FinTech market

Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and modern development, making it an excellent destination for expatriates. When choosing jobs in Bulgaria, you gain access to a warm climate, a rich cultural scene, and a vibrant social landscape that caters to professionals from all over the world. Bulgaria has become a top-tier hub for international corporations, offering an ideal balance between career development and a high quality of life.

Our relocation package is designed to make your move to Bulgaria as seamless as possible, allowing you to focus on your new role as a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. Beyond the office, the country offers delicious Mediterranean-influenced cuisine, affordable living, and proximity to stunning mountain ranges and seaside getaways, ensuring that your time in Bulgaria is as rewarding personally as it is professionally.