Danish Speaking Customer Service Agent

Cross Border Talents; Aalborg; Remote; DKK 108,000 - 125,000; Full time

Benefits offered by this job

Onboarding & training

Professional development

Transportation support

Relocation package

Job summary

Cross Border Talents in Greece is seeking a Danish-speaking customer support agent for a remote role. You will assist Danish customers with orders, accounts and payments by phone, email and chat from a Greece-based team.

Requirements include Danish at C1 and English at B2, with strong listening skills and experience using CRM tools. A relocation package offers a flight, airport pickup, and four weeks of hotel accommodation to move to Greece; visa sponsorship is not available.

Qualifications

• Danish at C1 level or higher, both written and spoken.
• English at B2 level or higher for training and internal communication.
• Strong listening and communication skills.
• Confidence using computers, CRM systems, and other digital tools.
• The legal right to work in Greece; Visa sponsorship is unavailable for this role.

Responsibilities

• Support Danish-speaking customers by phone, email, and chat.
• Help customers with orders, accounts, payments, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Track cases in the CRM, keep clear records, and escalate when needed.
• Follow service procedures and meet quality standards.

Skills

Danish proficiency

English proficiency

CRM usage

Tools

CRM systems

Job description

Imagine logging off for the day and heading out for a walk by the Mediterranean. This remote role lets you build a life in Greece while using your Danish to help customers with everyday questions about orders, accounts, and payments.

This role is remote within Greece. Candidates based outside Greece must relocate to Greece before their start date.

Location: Greece
Work model: Remote within Greece
Base salary: €1,300–€1,500 gross per month, paid 14 times per year. The exact salary depends on the assigned project.
Performance bonus: Available on selected projects and based on meeting performance targets.
Relocation Package:flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.
WorkSchedule: Five days per week, eight hours per day, with two rotating days off. Shifts are mainly Monday to Friday, with occasional weekend work.

What You'll Do

• Support Danish-speaking customers by phone, email, and chat.
• Help customers with product questions, account access, payments, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Track cases in the CRM, keep clear records, and escal…
• Follow service procedures and meet quality standards.

What You'll Need

• Danish at C1 level or higher, both written and spoken.
• English at B2 level or higher for training and internal communication. Some projects require C1.
• Strong listening and communication skills and a practical approach to solving problems.
• Confidence using computers, CRM systems, and other digital tools.
• The legal right to work in Greece. Visa sponsorship is unavailable for this role.

What We Offer

• Structured onboarding and training with an international customer service team.
• Opportunities for professional development.
• Transportation and employee well-being support on selected projects.
• For eligible candidates moving to Greece, a relocation package that includes a flight ticket, airport pickup, four weeks of hotel accommodation, and coverage of the real estate agency fee.