Danish-Speaking Customer Account Advisor – Relocation to Malta

RDN CONS; Aalborg; Hybrid; DKK 179,000 - 269,000; Full time

Benefits offered by this job

Relocation package

Accommodation provided

Monthly housing allowance

Flight reimbursement

Hybrid working

Life insurance

Health insurance

Gym membership

Pension contribution

Shift enhancements

Job summary

RDN CONS in Malta is seeking a Danish-speaking Customer Account Advisor to deliver high-quality support across chat, email, and phone. You will join an international team in Sliema with relocation support, accommodation on arrival, and a hybrid working model that fits a diverse, multilingual environment.

The role focuses on resolving betting and transaction questions, providing accurate information, and delivering an excellent customer experience, with shift rotations including evenings and

Qualifications

• Fluent level Danish
• Strong English communication skills
• Excellent communication and customer service abilities
• Comfortable communicating through chat, email and phone
• Customer-focused and solution-oriented approach
• Comfortable working within online betting and gaming industry
• Availability to work a rotational schedule, including evenings, weekends and public holidays
• Willingness to relocate to Malta if not already locally based

Responsibilities

• Provide high-quality support to Danish-speaking customers via Live Chat, email and telephone
• Handle customer account enquiries
• Answer questions related to betting, payments and transactions
• Resolve customer issues efficiently and professionally
• Provide accurate information and an excellent customer experience
• Follow internal procedures and service standards
• Collaborate with an international customer service team

Skills

Danish fluency

Strong English

Customer service

Communication skills

Multicultural awareness

Problem solving

Shift rotation

Job description

Are you a fluent Danish speaker looking for an international career opportunity in sunny Malta?

We are currently looking for a Danish-Speaking Customer Account Advisor to join an international team based in Sliema, Malta.

This is a great opportunity for someone who enjoys helping customers, solving problems, and working in a dynamic and multicultural environment. A comprehensive relocation package is available for candidates moving to Malta.

Your Role

As a Customer Account Advisor, you will provide high-quality support to Danish-speaking customers across multiple communication channels.

Your Responsibilities Will Include

• Supporting customers via Live Chat, email and telephone
• Assisting with customer account enquiries
• Handling questions related to betting, payments and transactions
• Resolving customer issues efficiently and professionally
• Providing accurate information and an excellent customer experience
• Following internal procedures and service standards
• Collaborating with an international customer service team

What We're Looking For

• Fluent level Danish
• Strong English communication skills
• Excellent communication and customer service abilities
• Comfortable communicating through chat, email and phone
• Customer-focused and solution-oriented approach
• Comfortable working within the online betting and gaming industry
• Availability to work a rotational schedule, including evenings, weekends and public holidays
• Willingness to relocate to Malta if not already locally based

What We Offer

• Full relocation support to Malta
• Company-provided accommodation upon arrival
• Monthly accommodation allowance during the initial months
• Flight reimbursement
• Hybrid working model
• Life and health insurance
• Gym membership
• Additional employer pension contribution
• Shift enhancements and performance-related bonuses
• International and multicultural working environment
• Career development opportunities

Ready for a New Experience in Malta?

If you speak Danish fluently and are ready for a new professional experience in Malta, we would love to hear from you.