Danish Customer Support Specialist - PayPal Project - Relocate to Greece

Next Job Abroad; Kolding; On-site; DKK 157,000 - 239,000; Full time

Benefits offered by this job

Flight to Greece

Hotel accommodation

Housing assistance

KPI-based bonuses

Work-life balance

5-week training program

Hybrid work model

Job summary

PayPal is seeking a Native Danish-speaking Teammate to support Danish customers from Greece. You will focus on service quality with no sales, handling account management, security, and issue resolution across calls, emails, and chats.

Training will be in English, and you’ll join a hybrid workplace with a strong expat community. Expect competitive pay, KPI bonuses, and a balanced schedule geared toward work‑life harmony.

Qualifications

• Danish speakers with C1 level written and spoken Danish.
• Strong English communication (B2) for training and internal use.
• At least one year in customer service, call center, or financial settings.
• Comfortable using modern software tools and handling multiple channels.

Responsibilities

• Assist Danish customers with everyday account management and platform navigation.
• Guide users through adding bank cards/accounts and troubleshooting issues.
• Explain account limitations, report purchases, and handle sensitive data securely.
• Handle calls, emails, and messaging across multiple channels.

Skills

Danish language proficiency

English proficiency

Customer service experience

Tech/software familiarity

Relocation willingness

Tools

CRM software

Job description

Want to kickstart your career with one of the biggest names in global fintech? PayPal is the world's leading online payment platform, revolutionizing how millions of people send money, buy online, and manage their finances every single day. We are looking for Native Danish speakers who want to trade the cold Danish weather for the beautiful Greek sun and join the official PayPal support team as a Customer Expert (or as we like to call it, a Teammate)! If you are looking for a role with an industry giant, a fantastic work-life balance, and an incredible expat community, this is your perfect opportunity.

The Role

As a PayPal Teammate, you will be the go‑to person helping Danish customers manage their accounts securely. There is absolutely no selling involved in this role—your focus is purely on delivering great service and hitting your quality targets. You will:

• Help with the Basics: Assist customers with everyday account management, like updating their phone numbers or navigating the platform.
• Solve Financial Mysteries: Guide users through adding their bank cards or accounts and troubleshooting any issues they face.
• Provide Security and Clarity: Help customers understand account limitations, report purchases, and handle sensitive, confidential data with the highest care.
• Manage Multiple Channels: Connect with users through a mix of telephone calls, emails, and messaging systems.

Requirements

• Your Danish is sharp: You possess excellent oral and written communication skills in Danish (C1 level).
• Your English is solid: You have a strong B2 level in English, which is essential since your training and internal communications will be conducted in English.
• You have some background: You have at least one year of experience in a customer service, call center, or financial setting, which helps you feel confident with customer data.
• You love tech and multitasking: You are skilled at navigating modern software technologies, working across multiple tools, and managing chat queues efficiently.
• You are ready to relocate: You are excited to move to Greece and dive into a dynamic, international working culture

Benefits

• Paid flight ticket directly to Greece to start your new adventure
• Complimentary hotel stay provided when you arrive while you get settled
• Dedicated housing assistance to help you secure a great local apartment
• Competitive salary and performance bonuses tied directly to your KPIs (like customer satisfaction and resolution rates) rather than sales.
• Great Work-Life Balance: The Danish market hours are fantastic, running primarily Monday to Friday from 10:00 to 18:30, meaning your evenings and almost all your weekends are completely free!
• Premium Paid Training: A comprehensive 5-week training program (including 2.5 weeks of hands‑on nesting) to fully prepare you for the financial tech world.
• Hybrid Flexibility: Enjoy a hybrid working model combining great office environments with work‑from‑home options.

The Logistics

• Shifts: Primarily Monday to Friday, 10:00 - 18:30, with rotating weekend coverage handled on a very limited basis (only one agent works weekends to handle digital messages/emails only).
• Location: Beautiful Greece, featuring modern offices, full health insurance, and a massive community of young European expats.

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