Customer Implementation Manager

Atnorth As; Ølgod; On-site; DKK 700,000 - 1,000,000; Full time

Job summary

atNorth is seeking an experienced Customer Implementation Manager to lead onboarding and delivery of customer projects from contract signature through service activation. You will coordinate internal teams and external partners to ensure projects are delivered safely, on time, and to the highest quality standards.

You will work closely with Sales, Design, Operations, Construction, Security, Network Engineering, and Customer Success to manage complex deployments.

Qualifications

• 5+ years of experience in project management, service delivery, customer implementation, or related roles.
• Experience managing customer-facing projects in data centers, IT infrastructure, or other complex technical environments.
• Strong project planning, scheduling, risk management, and stakeholder engagement skills.
• Proven ability to coordinate cross-functional teams and external partners.
• Excellent communication and relationship-building capabilities.
• Structured, proactive approach with strong attention to detail.

Responsibilities

• Lead customer onboarding and implementation projects from contract signature through service activation, delivery and handover.
• Develop and manage project plans, timelines, milestones, and dependencies to ensure successful delivery.
• Coordinate internal teams and external stakeholders to meet customer requirements and project objectives.
• Ensure a seamless customer experience throughout the implementation lifecycle.
• Act as the primary point of contact for customers during implementation.
• Provide regular project updates, proactively manage risks, and resolve issues as they arise.
• Coordinate testing, validation, and service activation activities.
• Ensure successful handover to operational and customer success teams following project completion.

Skills

5+ years experience

Project management

Stakeholder engagement

Cross-functional coordination

Customer onboarding

Communication

Attention to detail

Enterprise customers

PM Certification (PMP/Prince2/Agile)

Fluency in English

Danish or Nordic language (advantage)

Job description

atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built-to-suit services to industry-leading organizations across Iceland, Sweden, Finland, and Denmark.

With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and high-performance infrastructure.

Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under development in Finland, Denmark, Sweden and Norway.

We combine world-class technology with a people-first culture built on collaboration, ownership, and trust, empowering our teams to grow, take responsibility, and make a real impact.

By joining our international team, you will help shape the future of sustainable digital infrastructure.

About The Role

As a Customer Implementation Manager, you will lead the successful onboarding and delivery of customer projects from contract signature through service activation. Acting as the primary point of contact throughout the implementation lifecycle, you will coordinate internal stakeholders, external partners, and customers to ensure projects are delivered safely, on time, and to the highest quality standards.

You will work closely with Sales, Design, Operations, Construction, Security, Network Engineering, and Customer Success teams to manage customer implementations ranging from colocation deployments to complex infrastructure projects.

This role requires strong project management skills, stakeholder management capabilities, and a customer-centric mindset to ensure every implementation delivers an outstanding customer experience.

Key Responsibilities

Customer Implementations & Project Delivery

• Lead customer onboarding and implementation projects from contract signature through service activation, delivery and handover.
• Develop and manage project plans, timelines, milestones, and dependencies to ensure successful delivery.
• Coordinate internal teams and external stakeholders to meet customer requirements and project objectives.
• Ensure a seamless customer experience throughout the implementation lifecycle.

Stakeholder Management & Operational Readiness

• Act as the primary point of contact for customers during implementation.
• Provide regular project updates, proactively manage risks, and resolve issues as they arise.
• Coordinate testing, validation, and service activation activities.
• Ensure successful handover to operational and customer success teams following project completion.
• Ensure compliance with atNorth standards, customer requirements, and operational procedures.

Your Profile

We are looking for an experienced project delivery professional who thrives in a fast-paced, customer-focused environment.

You will ideally bring:

• 5+ years of experience in project management, service delivery, customer implementation, or related roles.
• Experience managing customer-facing projects in data centers, telecommunications, IT infrastructure, technology, or other complex technical environments.
• Strong project planning, scheduling, risk management, and stakeholder engagement skills.
• Proven ability to coordinate cross-functional teams and external partners.
• Excellent communication and relationship-building capabilities.
• A structured and proactive approach with strong attention to detail.
• Experience working with enterprise customers is highly desirable.
• Professional certifications such as PMP, Prince2, Agile, or equivalent are considered an advantage.
• Fluency in English. Danish or another Nordic language is considered a strong advantage.

About The AtNorth Culture

We believe that sustainable success starts with the wellbeing of our people. For us, an open, transparent, and inclusive culture is more than a priority, it is the core of how we lead and innovate.

We don’t just talk about culture; we nurture it. Through regular one-to-one engagements and monthly wellbeing surveys, we listen carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced.

We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week to share ideas, strengthen relationships, and nurture a sense of belonging, sometimes over a simple breakfast and good conversation.

At atNorth, we are building a community where you can do your best work and shape a sustainable future together. #99