Bilingual Solutions Consultant | Danish & English

TELUS Digital; Denmark; On-site; DKK 125,000 - 175,000; Full time

Benefits offered by this job

Relocation bonus

Company-provided accommodation

Plane tickets to Sofia

Health insurance

Fully paid training

Career development opportunities

100+ other benefits

Job summary

TELUS Digital Bulgaria is hiring a Solutions Consultant who speaks Danish and English to support users of our world-class products. You will engage customers across phone, email and chat, resolve issues, and help optimize their experience.

No tech background needed; our training covers product knowledge and processes. Relocation support and accommodation are provided to help you settle in Sofia as part of a growing international team dedicated to service excellence.

Qualifications

• Fluent Danish and English communication skills.
• Strong interpersonal abilities and customer service orientation.
• Ability to follow structured guides and processes.
• Excellence in active listening and problem-solving.
• Adaptable and quick to learn new processes and technologies.
• Self-motivated with a passion for customer satisfaction.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
• Engage customers through multiple channels, including phone, email and chat.
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
• Collaborate with team members to share best practices and contribute to the knowledge base.
• Participate in ongoing training and stay updated on product knowledge and industry trends.

Skills

Danish language proficiency

English language proficiency

Customer service orientation

Communication skills

Adaptability

Job description

TELUS Digital Bulgaria is hiring a Solutions Consultant who speaks Danish and English to support users of our world-class products. You will engage customers across phone, email and chat, resolve issues, and help optimize their experience.

No tech background needed; our training covers product knowledge and processes. Relocation support and accommodation are provided to help you settle in Sofia as part of a growing international team dedicated to service excellence.