Bilingual Email Support Specialist

Bravura Sverige AB; Denmark; Remote; DKK 214,000 - 281,000; Full time

Job summary

Bravura Sverige AB in Lund seeks a Customer Support Agent to join an international and creative team. You will mainly support customers by email in English and another language, helping with product, orders and deliveries.

You will work in a fast-paced environment, collaborate with internal teams, and contribute to continuous process improvements while delivering high-quality customer experiences. This is a consulting assignment with potential to become a direct employment at the client.

Qualifications

• Fluent in English, both written and spoken.
• Proficiency in at least one additional language (e.g., German, French, Italian, Spanish).
• Experience in customer service or a customer-facing role is a merit.

Responsibilities

• Provide professional customer support primarily via email.
• Assist customers with product-, order-, and delivery-related inquiries.
• Investigate cases and identify suitable solutions.
• Collaborate with internal teams to ensure efficient case resolution.
• Contribute to a positive customer experience and to continuous process improvements.

Skills

Proficiency in English

Additional language

Job description

Bravura Sverige AB in Lund seeks a Customer Support Agent to join an international and creative team. You will mainly support customers by email in English and another language, helping with product, orders and deliveries.

You will work in a fast-paced environment, collaborate with internal teams, and contribute to continuous process improvements while delivering high-quality customer experiences. This is a consulting assignment with potential to become a direct employment at the client.