Workforce Management Regional Scheduling Lead - Central

Wolt; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading delivery and technology company in Berlin seeks a team leader for their Workforce Management (WFM) department. You will drive scheduling strategies across multiple countries and manage a team of schedulers. The ideal candidate has solid experience in scheduling and capacity planning and is a strategic thinker. This exciting role offers a competitive salary and opportunities for professional growth.

Qualifikationen

• 2 years of people leadership or 1 year in a WFM role, preferably in a contact center.
• Strong stakeholder management and communication skills.
• Independent problem-solver who thrives in ambiguity.

Aufgaben

• Lead, mentor, and grow your team through the WFM Career Map.
• Design scalable scheduling routines.
• Optimise coverage through forecast analysis.

Kenntnisse

People leadership

Scheduling

Forecasting

Data-driven mindset

Stakeholder management

Tools

BI tools (Looker)

Excel

Jobbeschreibung

About Wolt

At Wolt we create technology that brings joy, simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

What you’ll be doing

Youll lead a team of 58 schedulers responsible for managing scheduling routines across 69 countries. With support from a Global Scheduling Lead and close collaboration with Planning and Intraday teams youll drive scheduling strategy and excellence across regions.

Day-to-day in this role you’ll :

• Lead mentor and grow your team through the WFM Career Map.
• Set and execute the scheduling strategy for the upcoming quarter.
• Design scalable scheduling routines and spot global replication opportunities.
• Optimise coverage through forecast analysis and scenario modelling.
• Identify and implement process improvements and automations across WFM.
• Co‑own OKR target setting and build ad‑hoc forecasts for exceptional events.

Your humble expectations

• 2 years of people leadership or 1 year of leadership in a WFM role preferably in a contact centre.
• Proven experience in scheduling forecasting capacity planning and real‑time management.
• Independent problem‑solver who thrives in ambiguity.
• Strong stakeholder management and communication skills.
• Proactive strategic thinker with a data‑driven mindset.
• Proficient in BI tools like Looker and advanced in Excel / Spreadsheets.
• Fluency in English.
• You are willing to pass your knowledge on others and eager to learn.

Next steps

Sounds like the perfect fit We cant wait to meet you. Apply now and lets shape the future of WFM together!

Compensation

The successful candidates starting pay will fall within the pay range listed below and is determined based on factors such as the candidates skills experience and qualifications. Please note that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary listed is the monthly salary range for this position.

To learn more about our benefits please do not hesitate to bring this up with our Talent Acquisition Partner!

Slovakia Pay Range : 2.493 - 4.629 EUR

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.