Work in Portugal - Customer Care/German Market !)

Cross Border Talents; Stuttgart; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global recruitment company is seeking a Customer Support Representative to work remotely in Portugal. The role involves responding to customer inquiries, handling support tickets, and conducting outbound calls. The ideal candidate should be German-speaking and eager to build a career in customer operations within a multicultural environment. Offering a competitive salary package and relocation support, this role provides an exciting opportunity for professional growth and work-life balance.

Leistungen

Relocation Support

Accommodation option at 280/month

22 vacation days per year

Aufgaben

• Respond to customer requests via email, chat, contact forms, and calls.
• Handle support tickets related to general queries, refunds, or incomplete services.
• Call users to speed up case resolution and improve communication.
• Perform back-office tasks that may involve outbound calls.
• Conduct outbound calls to promote products and support customer success.
• Maintain accurate records using CRM tools.
• Achieve performance goals and respect deadlines.
• Provide operational feedback and elevate cases when needed.

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!