Work in Portugal - Customer Care/German Market !)

Cross Border Talents; Hamburg; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A relocation-focused company is looking for a Customer Support Representative who is fluent in German. The role involves assisting customers via email, chat, and calls, handling support tickets, and conducting outbound promotions. This opportunity offers a salary of up to 1,300/month plus bonuses, with the possibility of relocation support and accommodation options. The position is remote, based in Portugal, and includes 22 vacation days per year.

Leistungen

Relocation support

Performance bonuses

Shared accommodation options

Qualifikationen

• Fluent in German, other languages are a plus.
• Ability to handle customer queries effectively.
• Experience in customer support preferred.

Aufgaben

• Respond to customer requests via various channels.
• Handle support tickets related to queries and refunds.
• Conduct outbound calls for customer feedback.

Kenntnisse

German language proficiency

Customer service skills

Communication skills

Tools

CRM tools

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!