Work in Portugal - Customer Care/German Market !)

Cross Border Talents; Dortmund; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Support Representative to work remotely while supporting customers in a multicultural environment. You will respond to inquiries, handle support tickets, and conduct outbound calls. Candidates must be fluent in German and have relevant customer service experience. This position offers a salary of up to €1,300 gross monthly with additional bonuses and potential for relocation support to Portugal.

Leistungen

Relocation support

Accommodation option

Vacation days

Performance bonus

Qualifikationen

• Fluent in German, both written and spoken.
• Experience in customer support or service-related roles.
• Strong communication and interpersonal skills.

Aufgaben

• Respond to customer requests via various channels.
• Handle support tickets and resolve customer queries.
• Conduct outbound calls to enhance customer interactions.

Kenntnisse

German language skills

Customer service experience

Communication skills

Tools

CRM tools

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for German-speaking talents who want to build a career in Customer Operations &

International Support while working in a diverse, multicultural environment in Lisbon.

Position: Customer Support Representative
Location: Remote in Portugal
Market: German-Speaking

Your Main Responsibilities

As part of the Customer Service Operations team, you will:

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,300 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:
Studio apartment in a company shared building for up to 12 months
Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!