Store Manager

FERRAGAMO; Frankfurt; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading luxury fashion brand is seeking a Store Manager for their Frankfurt Store. The candidate will own the store vision, lead a team to create exceptional customer experiences, and must be proficient in German and English. Applicants should demonstrate strong leadership skills and a proven track record in retail management. Passion for luxury fashion and excellence in customer service are essential.

Qualifikationen

• Proven experience in retail management and customer service excellence.
• Ability to lead and inspire a team towards achieving sales targets.
• Passionate about delivering a unique customer experience.

Aufgaben

• Own the store vision and accountability for results.
• Lead and coach the team on the sales floor.
• Develop and maintain strong client relationships.

Kenntnisse

Leadership

Sales Strategy

Customer Service

Communication

Coaching

Proficiency in German

Proficiency in English

Jobbeschreibung

RE-IMAGINA

PLAY YOUR PART. EVOLVE ICONIC.

Embrace the opportunity to enhance Customer Experience.

At Ferragamo, we're more than just building a Brand

We’ re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter!

The part you’ll play:

You will join us in our Frankfurt Store as Store Manager, reporting directly to the Retail Manager:

• Take ownership of your store with an entrepreneurial spirit, developing and sharing your store vision and being accountable for results
• Lead and coach the team to transform each client experience into magical moments by creating a hand-crafted experience
• Play an active role in supporting your team on the sales floor, to drive individual and team objectives
• Being passionate about the client experience with in-depth knowledge of the desires, needs, and expectations of luxury clients
• Communicating and storytelling with conviction, you master the ability to listen and ask the right questions
• Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit

What you’ll bring:

• Design, lead, and drive store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Role model best-in-class sales and self-leadership by playing an active role within the team, and taking action to solve problems with positive outcome
• Coach the growth and development of the team in providing excellent and specialized customer service to develop meaningful and loyal client relationships through personal connections and CRM initiatives as well as to ensure the application of Ferragamo standards (Selling Ceremony, Visual guidelines, Grooming standards, procedures etc)
• Conduct regular reviews with the team to increase team performance and further develop their skills
• Proficiency in German and English, more languages will be advantageous

OUR DEI COMMITMENT TO YOU

• At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.