Service Engineer

Sterling Engineering; Deutschland; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading engineering firm is seeking a Service Engineer to provide high-quality technical support across Europe. The role involves on-site support, fulfilling maintenance contracts, and conducting training. Candidates must have strong mechanical and electrical skills, be fluent in English, and be willing to travel frequently. This full-time position offers an opportunity to engage directly with customers and improve service delivery.

Qualifikationen

• Strong mechanical and electrical aptitude.
• Fluent in English (spoken and written).
• Excellent communication and interpersonal skills.
• High attention to detail, accuracy, and conscientiousness.

Aufgaben

• Deliver on-site technical support across Europe.
• Fulfil maintenance service contracts at customer locations.
• Travel regularly for customer visits or exhibitions.
• Conduct product demonstrations and provide training.

Kenntnisse

Mechanical aptitude

Electrical aptitude

Fluent in English

Communication skills

Organizational skills

Ausbildung

Engineering or Electrical certificate/diploma

Tools

Microsoft Excel

Salesforce

PowerPoint

Jobbeschreibung

Job Title: Service Engineer

Location: Remote

Status: Full-Time, Permanent

Reports To: Technical Service Manager

Position Summary

The Service Engineer is a vital member of the Service Team, responsible for providing high-quality technical support, service, and training to customers and distributors across Europe. This role requires a proactive, customer-focused professional with strong technical expertise and a willingness to travel regularly.

Key Responsibilities

• Deliver on-site technical support across Europe to diagnose and resolve equipment issues.
• Fulfil maintenance service contracts at customer locations in the Netherlands and Germany, using the Field Service App to perform required inspections and checks.
• Travel a minimum of two days per week (excluding vacation weeks); some weeks may involve extended travel for customer visits or exhibitions.
• Perform equipment installation and commissioning at customer sites.
• Promote and sell maintenance service contracts during customer visits.
• Troubleshoot and resolve issues via phone and email, ensuring all cases are logged accurately in Salesforce.
• Conduct product demonstrations, highlighting equipment operation, features, and benefits—collaborating with the Sales Team as needed.
• Provide technical training to distributors at the Galway facility; attend Galway-based training at least once per quarter for ongoing development.
• Support setup and demonstrations at trade shows and exhibitions across Europe.

Qualifications and Requirements

• Strong mechanical and electrical aptitude
• Fluent in English (spoken and written)
• Engineering or Electrical certificate/diploma preferred, or willingness to pursue relevant qualifications
• Excellent communication and interpersonal skills
• High attention to detail, accuracy, and conscientiousness
• Strong organizational and time-management abilities
• Proficient in Microsoft Excel, Word, PowerPoint, and other relevant business software (e.g., Salesforce, PDM, JDE, AX)
• Flexible and adaptable to meet dynamic customer and business needs, including frequent travel

Core Competencies

• Mechanical and electrical/electronic engineering skills
• Ability to read and interpret technical drawings
• Strong documentation and reporting capabilities
• Self-starter with excellent prioritization and decision-making skills
• Clear and professional communication with internal teams, distributors, and customers
• Readiness and flexibility to travel frequently across Europe, sometimes on short notice

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