Senior Global Business Manager (d/f/m)

IT-Systemhaus der Bundesagentur für Arbeit; Nordrhein-Westfalen; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A leading technology service provider in Nordrhein-Westfalen seeks an experienced professional to lead and support global operational excellence projects. The ideal candidate will have a minimum of 5 years in field operations, strong coaching skills, and a passion for developing others to improve performance. This role emphasizes collaboration, change leadership, and continuous improvement in a dynamic environment.

Leistungen

Health and Safety activities

Flexible working hours and remote options

Competitive compensation and pension support

Modern workplaces and IT equipment

Subsidized meals in the canteen

Discounted public transport tickets

Qualifikationen

• Minimum 5 years of field operations experience (installation, service, or repair).
• Proven ability to communicate effectively across all levels of the organization.
• Strong coaching and motivational skills with a hands-on approach.

Aufgaben

• Drive and support the implementation and follow-up of Global Branch Excellence initiatives.
• Facilitate workshops and coaching to improve operational consistency.
• Monitor quality performance metrics for continuous improvement.

Kenntnisse

Field operations experience

Effective communication

Coaching and motivational skills

Change management

Fluency in English

Analytical thinking

Project management

High emotional intelligence

Tools

Office 365

Digital tools for operational performance

Jobbeschreibung

What we expect

Purpose of the Role:
Lead und Support global operational excellence projects across field operations by enabling and motivating teams to adopt and implement for improved performance, fully aligned with TKE values.
The role includes facilitating and advancing our core business system, the Global Branch Excellence (GBE) Program, a strategic initiative to elevate Sales und Operational performance, consistency, and scalability across all branches worldwide.
Key responsibilities include conducting maturity assessments to verify implementation of global standards and supporting branches in building focused plans that foster a continuous improvement mindset.

Key Responsibilities

• Drive and support the implementation and follow-up of Global Branch Excellence (GBE) as well other Excellence programs across all Business Units as well as global ad hoc initiatives.
• Facilitate workshops, provide coaching and training, and lead GBE enablement sessions to drive engagement and adoption of business programs.
• Perform branch maturity assessments and coach field teams and branch leaders to improve operational consistency and performance.
• Collaborate with cross-functional teams to ensure scalable and sustainable solutions.
• Monitor quality performance metrics and provide actionable insights for continuous improvement.
• Act as a change agent, promoting a culture of excellence, safety, and customer focus.
• Conduct coaching calls, review quality performance, and build trust across all levels within branches.

Who we are looking for

• Minimum 5 years of field operations experience (installation, service, or repair).
• Proven ability to communicate effectively across all levels of the organization.
• Strong coaching and motivational skills with a hands‑on approach.
• Experience in driving change and implementing operational programs.
• Fluent in English, additional languages are a plus.
• Proven track record in process improvement, performance management, and change leadership.
• Experience in facilitating workshops, coaching teams, and driving cultural transformation.
• Analytical thinking and ability to solve problems using data insight.
• Ability to manage complex projects and collaborate with cross-functional teams.
• Familiarity with digital tools for operational performance and reporting preferred.
• Office 365 experience.
• High emotional intelligence and ability to build trust.
• Familiarity with TKE tools, values, and operational frameworks.
• Passion for developing people and improving processes.

What we offer

• Health and Safety – Highest standards and a wide range of health promotion and healthcare activities.
• Flexibility – We support, for example, through flexible yet regulated working hours and remote working options.
• Compensation and pension – Fair working conditions, competitive compensation, following "Collective Agreements" and support with pension schemes.
• Collaboration and diversity – Collegiality is of huge importance – we treat everyone with respect and appreciation.
• Development – Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally.
• Creative leeway – We offer an environment in which you can try out new solutions in a no‑blame culture.
• Sustainability – We act with responsibility and environmental awareness.
• Work environment – We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets.

Contact

Please apply online in English, including your notice period and salary expectation based on a regular 40 hour work week.
Alexandra Dreger
Talent Acquisition

Additional Information

At TK Elevator, we aim to embrace diversity and welcome everyone – no matter the ethnicity, nationality, gender or gender expression, age, social background, religion or world belief, sexual orientation, disability, marital status or any other legally protected characteristic or status.
Do you have a disability and would like to work with us? Then we look forward to your application!
As a signatory of the Charter of Diversity, TK Elevator is committed to a prejudice‑free and diverse working environment with equal opportunities. Although we are not completely barrier‑free yet, we are working every day to improve ourselves. Let’s overcome barriers together and work on individual solutions that work for you.