Remote German speaking Travel Agent in Athens, Greece!

Cross Border Talents; Stuttgart; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global recruitment firm is seeking a German-speaking Travel Agent to work remotely from Greece. The ideal candidate will respond to consumer inquiries, maintain accurate data, and resolve client complaints. Candidates must be fluent in German and possess a good level of English, along with strong problem-solving skills. Excellent benefits include private health insurance, a performance bonus, and a relocation package.

Leistungen

Private Health & Life Insurance

Performance bonus

25 days annual leave

Accommodation support for candidates moving from abroad

Qualifikationen

• Fluent in German, both spoken and written.
• Ability to troubleshoot effectively and provide solutions.
• Strong communication skills in English.

Aufgaben

• Respond and record consumer inquiries through phone lines.
• Maintain accurate data input of consumer inquiries on the database.
• Ensure client complaints are logged following policy.
• Resolve support calls and emails within agreed SLAs.
• Offer recommendations for frequently asked questions.

Kenntnisse

Native/Fluent German

Good Problem-Solving Skills

Strong troubleshooting skills

Good level of English, C1

Ausbildung

High School Diploma or Higher

Jobbeschreibung

Cross Border Talents is looking for a German speaking Travel Agent to work remotely in Greece for a Global Leader in the travel industry.

Your Role as a Bilingual Customer Advisor

• Respond and record consumer inquiries through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
• Ensure all support calls and emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher;
• Native/Fluent German;
• Good level of English, C1;
• Good Problem-Solving Skills;
• Strong troubleshooting skills

Benefits

• Possibility of remote from anywhere in Greece;
• Private Health & Life Insurance;
• 1,400 Euros gross monthly x 14 salaries;
• Performance bonus;
• 25 days annual leave;
• Working hours: 40h per week = is 8 hours per day / 5 days a week;

Relocation package*

• Accommodation in a great hotel close by the office for 3 weeks
• 300 Euros accommodation support for the candidates moving from abroad (with the 1st payment)