Receptionist & Guest Relation (m/f/d)

HENRI Country Houses Kitzbühel; Bensheim; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

Ein Boutique-Hotel in Kitzbühel sucht einen Empfangsmitarbeiter & Guest Relation (m/w/d), um Gästen von Check-in bis Check-out zur Seite zu stehen. Eine herzliche Gastfreundschaft, gute Deutsch- und Englischkenntnisse sowie Erfahrung in der Rezeption sind erforderlich. Neben einem unbefristeten Arbeitsvertrag werden zahlreiche Benefits wie Reiserrabatte, Jubiläumsboni und Schulungsangebote geboten.

Leistungen

Reiserabatte

Mitarbeiterrabatte

Jubiläumsboni

Interne Schulungen

Unterstützung und Coaching-Programme

Qualifikationen

• Erfahrungen an der Hotelrezeption sind wünschenswert.
• Gute Sprachkenntnisse in Deutsch und Englisch sind erforderlich.
• Ein Empfangsmitarbeiter sollte die Fähigkeit zur professionellen Reklamationsbearbeitung haben.

Aufgaben

• Dienste von Check-in bis Check-out für die Gäste übernehmen.
• Bearbeiten von Reservierungen mit dem Protel-Programm.
• Annehmen von Anrufen und Bearbeiten von E-Mails.
• Professionelle Bearbeitung von Beschwerden.
• Unterstützung beim Frühstücks- und Nachmittagsservice.

Kenntnisse

Gute Deutschkenntnisse

Gute Englischkenntnisse

Gastfreundschaft

Kommunikationsfähigkeit

Tools

Protel-Programm

Jobbeschreibung

Hello HENRI Country House Kitzbühel! The boutique hotel has 84 rooms and impresses with its historic flair in a picturesque setting. Kitzbühel is the hotspot for excellent Alpine hospitality. Our hotel manager Susanne puts her heart and soul into ensuring guest satisfaction. The lounge and in-house kitchen invite you to linger. The indoor pool as well as the sauna area including steam bath and gym provide relaxation.

Experience the spirit of the Kitzbühel team. Apply now as a Receptionist & Guest Relation (m/f/d) and become part of our motivated team!

EVERY JOB SHOULD BE A HENRI JOB

From the first "Servus" to the "Pfiat di", the receptionist (m/f/d) has the guests firmly wrapped around his finger. He knows HENRI's favourite places in the area and delights guests with the best insider tips. He handles common reception tasks with coolness and professionalism and even complaints don't upset him. If required, he also supports the small, informal Henri team with breakfast in the morning or snacks in the afternoon. And on top of that, there's always time for an inspiring chat with guests - just like at home with friends!

In other words:

• Looking after guests from check-in to check-out
• Processing reservations with the Protel programme
• Answering & processing calls & emails
• Professional handling of complaints
• Support for breakfast & afternoon service

IN THE MOOD FOR HENRI?

YOU are...

...A HOST.

Host with enthusiasm. Cosmopolitan, relaxed, empathetic, easy-going.

...AUTHENTIC.

True to style, original. You like to use your own head to help shape things.

...A LOCAL.

In your heart. You are passionate about your region, your HENRI.

...INDIVIDUAL.

You as much as HENRI. Conventions? Heard it before, but for us with a wink.

... A PROFESSIONAL.

Experience at hotel reception and good knowledge of German, English and other languages desirable. It's easy for you to enjoy your job and to think outside the box. If you take HENRI to your heart, you can grow with HENRI, whether young or old.

FROM HENRI FOR YOU

In our team, it's not just guests who take centre stage, but you too. What do we offer you as a Receptionist & Guest Relation (m/f/d)? An all-round package of benefits that leaves nothing to be desired:

• Permanent employment contract, seasonal contract on request
• Payment via collective agreement: overpayment possible based on qualifications
• 5-day week, 6 days on request
• Travel discounts at all our resorts and hotels - discover new favourite places
• Discounts on food, drinks and SPA offers at all our locations
• Attractive service exchange and support bonuses
• You will receive anniversary bonuses from the very first year
• Up to €1,000 gross waiting for you with our referral programme
• Internal training and further education as well as discounts on external seminars
• Exciting career prospects within our international group of companies
• Corporate benefits: top discounts with over 1,500 brands
• Free employee clothing - including cleaning
• Staff room available on request
• Employee catering during working hours
• Free support and coaching programmes for all life situations with voiio