Onsite IT Support Technician (m / f / d)

DXC Technology; Walldorf; Vor Ort; EUR 45.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT service provider is looking for Onsite IT Support Technicians to ensure efficient operation of IT systems. Candidates should have two or more years of relevant experience, fluent in German and English. The role involves providing solutions for IT issues, guiding users, and updating knowledge systems. Attractive salary and flexible working conditions offered.

Leistungen

Flexible working time models

An attractive salary package

Training and mentoring

Opportunities to work with cutting-edge technologies

Varied customer projects with advancement opportunities

Qualifikationen

• Two or more years of relevant experience.
• Fluency in German and English is essential.
• Willingness to work onsite at client locations.

Aufgaben

• Ensuring efficient running and maintenance of IT systems.
• Providing effective solutions for software and hardware issues.
• Guiding users with simple instructions and responses to inquiries.
• Updating technical issues and solutions in the Knowledge Management System.

Kenntnisse

Fluency in German and English

Experience in handling ServiceNow tickets

Assistance with Software deployment

Support of Microsoft Windows and Apple operating systems

Basic hardware support for Desktop & Laptop

Smart Hands experience for any support team

End user training and education

Strong personal commitment to quality service

Tools

ServiceNow

Microsoft Office 365

Jobbeschreibung

Job Description : What to expect?

As part of our collaboration with one of our global strategic partners we are on a mission to deliver enhanced digital workplace experience for thousands of users worldwide. To support our growth, we are looking for Onsite IT Support Technicians (m / f / d) in various client locations in Germany (Berlin, Potsdam, Dresden, Eschborn, Gerlingen, München, Hamburg, Markdorf, Ratingen, St Ingbert, St Leon Rot, Walldorf).

Key responsibilities :

• Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
• Providing effective solutions for software and hardware issues
• Responding to user inquiries and guide users with simple, step-by-step how-to instructions
• Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
• Enabling end users by providing training and education

What do we expect?

Two or more years of relevant experience

• Fluency in German and English
• Experience in the following areas :
  • Handling of ServiceNow tickets
  • Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
  • Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
  • How-to assistance of End User assigned IT devices and software
  • Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
  • Basic HW support for Desktop & Laptop : RAM upgrade, Keyboard exchange, SSD HD replacement
  • Smart Hands experiences for any support team including but not limited to : MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
  • Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
  • Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
  • Stock management (incoming & outgoing IT goods)
  • End user training and education
• Willingness to work onsite at our client’s locations
• Strong personal commitment to quality service and good interpersonal skill

What do we offer?

• Flexible working time models
• An attractive salary package
• Training and mentoring to support your career
• Opportunity to work with cutting-edge technologies and products in state-of-the-­yard enterprise environments, providing services to a variety of worldwide customers' infrastructures.
• Demanding and varied customer projects at one of the world's largest and most successful IT service providers paired with opportunities for rapid advancement and challenging activities with a high degree of freedom and responsibility

DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified job seekers receive equal consideration for employment.

Thank you for taking time reviewing our job ad. If you believe this is the right match for you, please do not hesitate to apply. We are eager to learn more about you!