Manager Customer Service

Sterigenics; Wiesbaden; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading healthcare solutions provider in Wiesbaden is seeking a Customer Service Coordinator to ensure a positive customer experience and effective communication with clients. The ideal candidate should have several years of experience in customer service, a strong background in business management, and be fluent in both German and English. This role requires strong communication skills and the ability to work under pressure.

Qualifikationen

• Fluent in German and English; any additional language is a plus.
• Several years of experience in Customer Service.
• Good knowledge of QA-Handbook.

Aufgaben

• Coordinate and monitor department functions to meet customer deadlines.
• Build and maintain customer intimacy and foster O2C processes.
• Assure communication regarding special requests and deviations.
• Participate in management and internal audits.

Kenntnisse

Positive and assertive communication

Autonomous work

Ability to work under pressure

Team-player

Problem-solver

Flexibility

Ausbildung

Graduated commercial apprenticeship or college degree in business management

Tools

MS Excel

MS Word

MS Outlook

Jobbeschreibung

Job Description

Objective of the function

• Strive for the customer service team and the facility to deliver a positive customer experience.
• Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional way with the goal to increase customer satisfaction.

Responsibilities

• Coordination, monitoring and support department daily function to meet deadlines required by customers, sales and operations; like
  • Administrative handling of incoming goods and outgoing
  • Preparation for the scheduling of “Herstellprotokolle”
  • Processing of production documents after review by the production manager
  • Creation of delivery notes, order confirmations and pickup information
  • Telephone service
• Building customer intimacy: understanding the customer’s objectives and difficulties
• Working with the customer and the departments to build and maintain a solid and lean O2C process, fully integrated in the ERP environment
• Assuring adequate resolution and communication regarding special requests, samples, lab work requests, process deviations and delays. Detects service requests that are out of the contractually agreed scope and reacts commercially.
• Administrative work; like:
  • Preparation and review of their area resulting in delivery notes and invoices for factual accuracy, and its release
  • Preparing statistics: chamber downtime, performance indicators, pallet quantity
  • Preparing mid‑term forecast incoming goods
• CS-employees through training on the adoption or amendment of QA work instruction and methods to inform
• Team organization and management (planning of vacation, management of overtime, etc.)
• It may detect problems early and prevent.

Participate as a contact for matters of customer service in the management meetings, management and facility review meetings as well as internal and external audits.

Qualifications

Knowledge/Education and Training

• Graduated commercial apprenticeship or college degree in business management or similar degree.
• Fluently in German and English; any other language is an asset.

Experience

• Several years of experience in Customer Service.
• Good knowledge of QA-Handbook.
• Good knowledge of computer-programs such as MS Excel, Word, Outlook.

Skills

• Positive and assertive communicator, both orally and verbally.
• Autonomous, responsible and accurate working.
• Ability to work under pressure.
• Team-player and Problem-solver.
• Flexibility.