IT-Techniker

Infosys BPM; Salzgitter; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading international digital services firm in Salzgitter is seeking an IT-Techniker to provide end-user support and maintain hardware. Responsibilities include troubleshooting, incident management, and user training. Strong proficiency in both German and English is essential, alongside experience in a customer-focused support role. Competitive benefits are offered in a dynamic work environment.

Qualifikationen

• Prior experience in a customer-focused End-user support role is valuable.
• Experience in handling incidents, requests, and changes within SLAs.
• Good knowledge of Microsoft’s product offerings and competitive products.

Aufgaben

• Provide maintenance and support services for applications and operating systems.
• Gather diagnostic information and resolve issues related to EUC devices.
• Investigate and resolve incidents and problems affecting EUC devices.

Kenntnisse

Help Desk Technician

Desktop Support Specialist

German language proficiency

English language proficiency

Microsoft Product Knowledge

Jobbeschreibung

Job Role: IT-Techniker

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

About the Position

Provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinates with remote teams for technical issues to investigate and resolve.

Responsibilities

Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions

• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring: Monitor and address performance-related issues.
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills

• Prior experience in a customer-focused End-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• German & English language proficiency.
• Customer-Focused Support: Experience in a customer-focused End-user support function covering EUC and software/OS installations and support.
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.

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