IT Support Administrator

Create Your Own Career; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading European talent agency in Berlin seeks an experienced desktop support professional. The role involves providing 1st level IT support, troubleshooting hardware and software issues, and managing onboarding processes. Candidates should have a minimum of 3 years of experience, strong knowledge of Windows and macOS, and excellent English communication skills. Join a diverse team committed to fostering creativity and innovation in a dynamic environment.

Leistungen

Flexible working hours

Dog-friendly office

Support for sports and leisure activities

Qualifikationen

• Minimum 3 years in desktop support or a related role.
• Strong knowledge of Windows, macOS, and Microsoft 365.
• Ability to communicate technical topics to non-technical users.

Aufgaben

• Provide 1st level support to employees via ticketing.
• Troubleshoot hardware and software issues quickly.
• Handle onboarding and offboarding processes.

Kenntnisse

Desktop support experience

Windows and macOS knowledge

Microsoft 365 ecosystem familiarity

Communication skills in English

Problem-solving mindset

Tools

Ticketing systems (Freshservice, Zendesk, Jira)

Jobbeschreibung

Your Tasks

• Provide 1st level support to employees via our ticketing system in-person and remote tools (e.g. Teams Intune).
• Troubleshoot and resolve hardware software network and printer issues quickly and efficiently.
• Perform technical setup and configuration of Windows and macOS devices monitors and mobile phones for new starters.
• Handle the full onboarding and offboarding lifecycle including: Account creation in Microsoft Entra ID access provisioning for M365 and business tools (e.g. Dropbox Adobe Asana) asset handover and recovery.
• Maintain our IT inventory and asset tracking system with up-to-date records on device assignment and status.
• Support hardware procurement (sourcing ordering and stock management).
• Keep IT documentation current (e.g. setup guides SOPs checklists).
• Liaise with internal system administrators and external vendors for escalations or project delivery.
• Support IT rollouts such as software deployments network upgrades or user migrations (e.g. email device management).
• Enforce IT best practices and compliance policies

Your Profile

• Proven experience in a desktop support IT helpdesk or similar support role (minimum 3 years).
• Strong working knowledge of: Windows and macOSMicrosoft 365 ecosystem (Teams Outlook SharePoint Exchange)Intune and Entra ID (Azure AD) or similar MDM solutions.
• Familiarity with ticketing systems (e.g. Freshservice Zendesk Jira).
• Basic understanding of networking VPN printers and file-sharing platforms.
• Ability to explain technical topics clearly to non-technical users.
• Excellent communication skills in English (German is a plus).
• Proactive mindset with a knack for problem-solving and follow-through.
• Role is Berlin-based with occasional travel

About us

We Are Era is the first pan-European studio and talent agency with offices in Amsterdam Berlin Cologne Paris Milan and Stockholm. Our vision To shape the zeitgeist in an era of movements and weve been successful : our productions and campaigns for broadcasters brands and NGOs have won multiple awards. We create stories with impact and attitude developed and told by and for people across Europe. Our projects range from TV productions and fictional series to innovative formats on social video platforms such as YouTube Instagram Twitch and TikTok. We build social influencers and artists into cross-platform personality brands that are now present on social media TV podcasts the big screen and in the music charts. Our international team of 250 speaks all languages from mainstream to subculture from the Friday For Future movement to K-pop culture. Together we offer our partners a fast-lane ticket to every community in Europe. Are you ready to shape the zeitgeist with us Join the movement!

What do we offer

• The opportunity to actively shape Europes largest studio & talent agency
• Unique projects and the chance to work with sought-after products and brands
• The freedom to develop your own ideas and work on them independently
• Flat hierarchies and the chance to make a difference
• A dynamic team with colleagues from all over the world
• Regular team and company events and after-work drinks to get to know each other exchange ideas and be inspired
• Flexible working hours including mobile office options
• Work from any We Are Era location in Europe
• Dog-friendly office
• Support for your sports and leisure activities with Urban Sports Club or Job ticket
• Equal opportunities and diversity are core values at We Are Era. For this reason we expressly encourage applications from people from different backgrounds

Employment Details

Employment Type: Full Time

Experience: years

Vacancy: 1

Required Experience: Unclear Seniority

Key Skills: Baan, English Language, Ideas, Access, Games, Application Management