IT Support

Newrest; Kelsterbach; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading catering services company is seeking a Technical Support Specialist to provide assistance with hardware, software, and network issues. The role requires troubleshooting skills, a Bachelor's Degree in Computer Sciences, and good communication abilities. Located in Frankfurt, the candidate may need to travel to various locations. Join a reputable organization focused on diverse and quality customer service in a thriving sector.

Qualifikationen

• Education requirement: Bachelor’s Degree in Computer Sciences or related field.
• Preferred: Previous experience in help desk or technical support.

Aufgaben

• Provide technical assistance to employees or customers regarding Hardware, Software and Network issues.
• Troubleshoot and resolve technical problems via Phone, E-Mail, Chat or in Person.
• Install, configure and maintain Computer Systems, Software, Printers and other IT Equipment.
• Perform System Updates, Patches and Upgrades.
• Manage user accounts and permissions.
• Monitor IT Systems to identify potential issues.
• Document issues and solutions in Ticketing Systems.
• Set up workstations for new employees.
• Complete required security documentation.
• Ensure IT security compliance.

Kenntnisse

Problem-solving abilities

Strong communication skills

Knowledge of remote support tools

Ausbildung

Bachelor's Degree in Computer Sciences or related field

Tools

TeamViewer

RDP

AnyDesk

Jobbeschreibung

Responsibilities

• Provide technical assistance to employees or customers regarding Hardware, Software and Network issues.
• Troubleshoot and resolve technical problems via Phone, E‑Mail, Chat or in Person.
• Install, configure and maintain Computer Systems, Software, Printers and other IT Equipment.
• Perform System Updates, Patches and Upgrades.
• Manage user accounts and permissions.
• Monitor IT Systems to identify potential issues and ensure smooth operations.
• Document issues and solutions in Ticketing Systems.
• Set up workstations for new employees (Hardware, Software, Accounts).
• Complete required security documentation and ensure all items are correctly labeled.
• Ensure IT security compliance such as applying security policies and monitoring for risks.

Qualifications & Experience

• Education: Bachelor’s Degree in Computer Sciences or related field.
• Experience: Previous experience in help desk or technical support is preferred.

Skills & Tools

• Strong problem‑solving abilities.
• Strong communication skills and the ability to work under pressure.
• Basic knowledge of remote support tools (TeamViewer, RDP, AnyDesk).

Location & Travel

Must be located in Frankfurt or nearby and be able to travel to various locations (Berlin, Munich).

About Newrest

Specialist in out‑of‑home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi‑sector catering. Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards. https://www.newrest.eu/