Import & Export Operations - Customer Service Executive (Swiss Office / Baar)

Seagull SA; Baar; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A logistics company based in Baar is seeking an Operations all-rounder to manage daily operations in both imports/exports and customer service. The ideal candidate will be proactive, organized, and proficient in Microsoft Office, with fluency in English and German. Responsibilities include handling documentation, bookings, and maintaining communication with customers and vendors. This role offers core working hours from 8:30 a.m. to 5:30 p.m.

Qualifikationen

• Adaptability and ability to work under pressure.
• Strong organization and prioritization skills.
• Customer service skills and multitasking abilities.

Aufgaben

• Responsible for daily operations in Imports / Exports & Customer Service.
• Ensure accurate records for all import and export transactions.
• Communicating with vendors and managing documentation.

Kenntnisse

Excellent use of Internet

Proficient use of Microsoft Office applications (Word, Excel, Power Point)

Excellent Oral & Written Skills

Fluency in English / German / Other

High School Diploma

Ausbildung

BA in related field (Transport / Logistics / Accounting)

High School Diploma

Jobbeschreibung

Job Overview

We are currently looking for a good Operations all-rounder to be responsible for the daily operations in both Imports / Exports & Customer Service in our office in Baar / Switzerland.

We are a dynamic and progressive organisation in Freight Forwarding and Logistics with more than 120 employees ,who pride themselves on their effectiveness and professionalism. Our network of offices in Greece, Switzerland, United Kingdom, Kenya and Bulgaria ,enables us to have strong presence and prestigious partnerships all over the world, providing our customers outstanding levels of services.

You will accurate and complete records for all import and export transactions, working directly with internal and external customers to include documentation management –coordination of freight booking, freight payment of vendors / freight forwarders.

Key Responsibilities

Short Job Description:

• Customer Service
• Communication with Prospective Customers
• Market Research for Suppliers
• Filing and Reporting
• Invoice Handling – Audit Control
• Import – Export Handling / Ocean , Road and Air Transportation
• Documentation & Follow up of Customs Procedure
• Proper Follow up for Nominated Shipments
• Booking Procedure with Carriers and Truckers

Full Job Description:

• Import / Export Pre-advise / Pre-alert Handling.
• Arrival Confirmation / Export Bill of Lading.
• Generating Invoices.
• Demurrage / Storage Management.
• Arrangement of Deliveries and Pick ups.
• Transfer of Files to Brokerage.
• Responsible for Customer Service internally, Bookings, Documentation, and Execution of Routing for Assigned Shipments.
• Responsible for Informing Management of Progress and Requirements of the Department.
• Responsible for Reviewing all Documents.
• Assists the day-to-day Operations for Imports and Exports to ensure that Customer Requirements are met.
• Responsible for Communicating Information and Instructions to / from Vendors Domestic and International.
• Ensure that File contains all necessary Document Copies in Proper Sequence.
• Trace Shipment through Transit Points up to Final Destination and Advice Customer Service as needed.

Required Skills

Skills required:

• Excellent use of Internet
• Proficient use of Microsoft Office applications (Word, Excel, Power Point) ECDL Core Certificate
• Excellent Oral & Written Skills
• Fluency in English / German / Other
• High School Diploma

Desired Skills

Skills desired:

• BA in related field (Transport / Logistics / Accounting)
• Experience in the Freight Forwarding Industry Experience in Import & Export Operations

Personal Qualities

Personal Qualities:

• Adaptability
• Hard Working
• Customer Service Skills
• Multitasking
• Team Working Skills
• Effectiveness in Research Responsibility

Qualifications

Qualifications Required:

• Qualification to work under pressure
• Strong organization / prioritization skills

Qualifications we will undertake:

• Enthusiasm
• Self-Motivation Quick Learning

Working Hours

Core working hours: Monday-Friday from 8:30 a.m-17:30 p.m
Time allocated for lunch: 1 h
Overall weekly hours (excluding lunch): 40 h