Head of IT Operations (m/f/d)

TOI TOI & DIXI Group GmbH; Düsseldorf; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich mobile Sanitäranlagen sucht einen Senior Manager IT-Service & Prozessmanagement, der die IT-Betriebs- und Benutzerunterstützungsteams leitet. Der ideale Kandidat hat Erfahrung in komplexen IT-Umgebungen, kennt sich bestens mit ITIL-Prozessen aus und spricht fließend Deutsch und Englisch. Das Unternehmen bietet ein hybrides Arbeitsmodell, Arbeitsplatzsicherheit und umfangreiche Weiterbildungsmöglichkeiten.

Leistungen

Hybrides modernes Arbeitsmodell

Unbefristeter Arbeitsvertrag

Zusätzliche betriebliche Krankenversicherung

Umfassende Einarbeitung und Schulung

Möglichkeiten zur kontinuierlichen Entwicklung

Mitarbeiterwohlfahrt

Offene Kommunikationskultur

Qualifikationen

• Erfahrung in der Leitung von IT-Betrieben und Benutzerunterstützung.
• Ausgezeichnete Kenntnisse der ITIL-Prozesse.
• Starke analytische und konzeptionelle Fähigkeiten.

Aufgaben

• Leiten und Weiterentwickeln der IT-Betriebs- und Benutzerunterstützungsteams.
• Sicherstellen der Lieferung und kontinuierlichen Verbesserung der IT-Dienste.
• Gestalten und Implementieren effizienter Serviceprozesse.

Kenntnisse

IT Operations Management

Leadership

Analytical Skills

German Language

English Language

Ausbildung

Technische oder technisch-kaufmännische Abschluss

Jobbeschreibung

Senior Manager IT-Service & Prozessmanagement (all genders)

Welcome to TOI TOI & DIXI! We are the world's largest supplier of mobile sanitary units, with locations across Europe, the USA, and Asia. The TOI TOI® and DIXI® brands are managed by our group of companies in 31 countries, employing more than 5,400 people worldwide. At TOI TOI & DIXI, every employee has the opportunity to make an impact and shape our future. Our flat hierarchies and short decision‑making paths foster efficient collaboration and encourage individual development. We value flexible working conditions and a culture where employees are more than just numbers—they are valued members of our team. If you are ready to join our team, apply now! Ready to make an impact? Drive our IT operations forward and empower our teams with your leadership and expertise.

Aufgaben

• Lead and further develop our IT Operations and User Support teams.
• You will play a vital role in your team to design and develop the structure. This includes assessing current structures, identifying skill and knowledge gaps, and driving targeted improvements to enhance agility, collaboration, and performance. Strong people management capabilities are essential for success.
• Ensure the delivery and continuous improvement of our enterprise IT services, including partner management for data center services, networking, 1st/2nd level support, and end‑user equipment.
• Shape and implement efficient service processes and establish a KPI‑driven performance framework aligned with OLAs and SLAs.
• Contribute to strategic IT projects and help shape new service offerings within an ITIL‑based process organization.
• Oversee cost and investment planning with transparency and accuracy.
• You are familiar with the ITIL framework and the practical implementation as such.
• Act as a strategic partner and report directly to the CIO.

Profil

• You hold a technical or technical–commercial degree or a comparable qualification.
• You bring solid experience in IT Operations and understand how to run and develop complex IT environments.
• You have strong knowledge of IT Operations processes and the operation of company‑wide data networks.
• You’re familiar with standard system services and know how to evaluate their performance.
• As a people‑focused leader, you know how to drive and optimise processes and projects (ideally ITIL‑based) while empowering teams across all levels.
• You possess strong analytical and conceptual skills, as well fouded knowledge about IT architecture.
• You speak German and English fluently and navigate confidently in both languages.
• A commitment to professionalism, reliability, and continuous development rounds off your profile.

Wir bieten

• Hybrid modern working model: Work from home or from our office in Ratingen (Germany) with flexible working hours.
• Permanent employment contract: Enjoy job security with a long‑term commitment.
• Supplementary company health insurance: Additional health benefits provided by the company.
• Comprehensive onboarding and training: Benefit from an individual onboarding plan and extensive induction training to ensure a smooth start.
• Continuous development opportunities: Take advantage of advanced and additional training courses.
• Employee well‑being: Access our company health management program and enjoy 30 days of annual vacation.
• Collaborative culture: Thrive in an environment of open communication and cooperation.

Important note

Please be advised that a valid work permit for Germany is required for non‑EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.