Global Account Manager

Global Blue; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global payments solutions provider is seeking an experienced leader to manage client strategies and key accounts, ensuring successful negotiations and stakeholder engagement. Candidates should have a strong commercial background, at least 6 years in B2B environments, and be fluent in English and German. The role requires excellent negotiation, interpersonal skills, and experience with CRM tools. This position is based in Düsseldorf, Germany.

Qualifikationen

• Minimum 6 years of senior commercial experience in complex B2B environments.
• Proven success in international client management and tendering.
• Fluent in English and German; French advantageous.

Aufgaben

• Lead full lifecycle management of assigned Global Accounts.
• Design and execute negotiation strategies.
• Build relationships with senior executives.

Kenntnisse

Strategic mindset

Excellent negotiation skills

Listening abilities

Interpersonal abilities

Multitasking

Ausbildung

Bachelor's degree

Tools

CRM tools

Financial reporting tools

MS Office

Google Office

Jobbeschreibung

Key Responsibilities

Client Strategy & Ownership

• Lead the full lifecycle management of assigned Global Accounts, including vision-setting and execution.
• Based on a thorough risk assessment, develop in-depth account plans capturing client strategy, stakeholder mapping, and market dynamics.
• Define commercial objectives, relationship priorities, and strategic initiatives across each client organization.
• Align local Key Account Managers and country teams to ensure consistent implementation across all cooperation markets.

Commercial Leadership

• Design and execute negotiation strategies tailored to each client's structure and expectations.
• Lead tender coordination, securing appropriate resources across functions.
• Own pricing strategy approvals within delegated authority limits.
• Ensure compliance with group policies, commercial guidelines, and legal requirements.

Stakeholder Engagement

• Build relationships with senior executives (COOs, CEOs, Country Managing Directors), including all relevant functions (Retail IT, Legal, Procurement, Finance, Treasury, Operational and Business Retail, Trainings and Marketing).
• Deploy “Second Face” strategy with Global Blue Management team to deepen influence and embed the partnership value across all relevant leadership levels in the client organization.
• Collaborate with internal teams – KAM, Tech, Product, Operations, Customer Value Creation, Business Intelligence, Digital Marketing, Finance and Legal – to shape priorities and drive execution.

Prospect Strategy

• Define approach for top prospects – new clients or markets – developing tailored pursuit plans and managing follow-up.
• Work with Country Managing Directors and Heads of Key Accounts to establish local interaction models.

Key Performance Indicators (KPIs)

• Customer Retention and Satisfaction
• Net Turnover & Turnover from New Business
• Market Share Growth
• Refund Ratio, Issue Ratio, Merchant Commission Ratio
• New Service Adoption and Cross-Selling Success
• Internal Collaboration
• Line Manager, Head of Global Accounts
• Country Managing Directors and local Heads of Key Accounts
• Global Technical Account Managers, Product Development and Field Service Management teams
• Customer Value Creation, Business Intelligence, Digital Marketing
• Legal, Finance, Operations

Required Background & Experience

• Minimum 6 years of senior commercial experience in complex B2B environments with long sales cycles
• Proven success in international client management and tendering
• Bachelor’s degree required; advanced degree a plus
• Fluent in English and German; French advantageous

Skills & Competencies

• Strategic and global mindset with strong business acumen and social competence
• Excellent negotiation, listening, and interpersonal abilities
• Resilience and ability to thrive under pressure
• Competence in multitasking and setting clear priorities
• Reasonable grasp of / interest for retail tech and payment systems
• Working knowledge of CRM and financial reporting tools
• Proficient in MS / Google Office and project management principles