German-Speaking Customer Service Agent for Malta office

The lemon Consulting; Berlin; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer service company is seeking a Customer Service Agent fluent in German for their dynamic team. You will handle customer inquiries across various channels, provide support on products and services, and maintain records in the CRM. Ideal candidates should be detail-oriented, possess excellent communication skills in English, and be willing to relocate to Malta. Competitive salary and flexible working options are offered.

Leistungen

Competitive salary and performance-based bonuses

Relocation support (if applicable)

Flexible working options (hybrid or remote)

Paid training and growth opportunities

Health insurance and wellness programs

Friendly, international team and modern work environment

Work-life balance and sunny island life in Malta

Qualifikationen

• Experience in a customer support or contact center role is a plus but not mandatory.
• Willingness to relocate to Malta or already based here.

Aufgaben

• Handle incoming queries from German-speaking customers via phone, email, and live chat.
• Provide clear, accurate, and friendly support on product/service issues.
• Guide customers through troubleshooting steps or processes.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to escalate and resolve issues.
• Continuously work on improving customer satisfaction.

Kenntnisse

Fluency in German (C1 or higher)

Strong English communication skills

Tech-savviness

Problem-solving mindset

Positive attitude

Jobbeschreibung

Location: Malta
Full-Time | On-site / Hybrid / Remote Options (depending on company preference)

About the Role

Are you a people person with a passion for helping others? Do you speak fluent German and have excellent communication skills in English? Join our dynamic and multicultural team in beautiful Malta as a Customer Service Agent!

Were looking for a friendly, proactive, and detail-oriented individual to provide top-tier support to our customers. Youll be the first point of contact, helping resolve queries efficiently while delivering an outstanding service experience.

What You’ll Do

• Handle incoming queries from German-speaking customers via phone, email, and live chat.

• Provide clear, accurate, and friendly support on product/service issues.

• Guide customers through troubleshooting steps or processes.

• Maintain detailed records of customer interactions in the CRM system.

• Collaborate with internal teams to *escalate* and resolve issues.

• Continuously work on improving customer satisfaction.

What You Bring

• Fluency in German (C1 or higher) and strong English communication skills.

• Experience in a customer support or contact center role is a plus (but not a must!).

• Tech‑savviness and comfort with online tools and systems.

• A problem‑solving mindset and a positive attitude.

• Willingness to relocate to Malta or already based here.

What We Offer

• Competitive salary and performance‑based bonuses.

• Relocation support (if applicable).

• Flexible working options (hybrid or remote, depending on the role).

• Paid training and growth opportunities.

• Health insurance and wellness programs.

• Friendly, international team and modern work environment.

• Work‑life balance and sunny island life in Malta