German Customer Support Remote worldwide

PlanetJobs; Stuttgart; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A professional recruitment firm in Stuttgart is seeking a customer support representative to assist customers through phone, chat, and email. The ideal candidate must have excellent communication skills in German and a good level of English. Responsibilities include maintaining customer satisfaction and strong relationships while tracking and resolving customer inquiries. Competitive monthly salary along with training and professional growth opportunities are offered.

Leistungen

Competitive monthly salary + 2 extra salaries per year

Full training by certified instructors

Professional growth and development opportunities

Special events and community involvement

Aufgaben

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure they close in an efficient and timely manner.
• Maintain high customer satisfaction, representing a major brand.
• Provide and maintain strong, professional relationships with all partners.
• Work towards reaching targets as set out by client statement of work.

Kenntnisse

Excellent writing and verbal communication skills in German

Intermediate level of English

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes and customer concerns professionally

Experience in customer support or technical support roles

Jobbeschreibung

Overview

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they close in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Job Requirements

• Excellent writing and verbal communication skills in German
• Intermediate level of English
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer

• Competitive monthly salary + 2 extra salaries per year.
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.