Front Office Agent (m/f/d)

21c Museum Hotels; München; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A hospitality group in Munich is looking for a Front Office Agent. In this role, you will ensure guest satisfaction and smooth reception processes while working a 4-day workweek. Ideal candidates have experience in the hotel industry and are fluent in both German and English. This position offers unique employee benefits, including up to 10 free nights at 25hours hotels per year.

Leistungen

4-day workweek

Stay for free in 25hours hotels

Generous discounts at Ennismore locations

Access to various offers from cooperation partners

Flexible working arrangements

Staff parties and events

Qualifikationen

• Completed training in the hotel industry.
• Professional experience in hospitality.
• Ability to inspire colleagues and guests.

Aufgaben

• Ensure guest satisfaction and enthusiasm at reception.
• Maintain smooth check-in processes.
• Support administrative tasks within the shift team.

Kenntnisse

Fluent German

Fluent English

Hospitality experience

Communication skills

Ausbildung

Training in the hotel industry

Jobbeschreibung

Company Description

The 25hours Hotel The Royal Bavarian is located in the heart of Munich with perfect connections to public transportation. Our colleagues appreciate the cross-departmental cooperation characterized by relaxed interaction and flat hierarchies. At the monthly Royal Birthday Bash, onboarding of new employees or team outings, we celebrate in typical Bavarian and typically royal style.

From check-in to “See you again”: our 10-strong team at the 25hours Hotel The Royal Bavarian reception ensures guests are happy from their first moment there till their last. We’re looking forward to welcoming you as Front Office Agent (m/f/d).

COME AS YOU ARE & SHOW HOW YOU CARE ...
... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!

Job Description

How does your working day look like ...

• At reception, you not only ensure that guests are satisfied, but also that they are enthusiastic
• You always stay cool - even when all guests arrive at the same time for check-in
• You ensure a smooth flow when welcoming guests to the hotel and clean administrative processes in your shift team

Qualifications

Your personality counts more than your CV ...

• You have completed training in the hotel industry, gained professional experience and speak fluent German and English
• You can inspire your colleagues just as much as your guests
• You also know your way around the city and always have a few tips on the scene at hand
• You not only bring your skills, but also your character
• You're a doer - and openly admit when you've done something wrong

Additional Information

What's in it for you ...

• Only work 4 days a week as a full-time team member without payment or holiday reduction
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Reconcile your personal situation with work - we are open to part-time employees, mini-jobs and any other adjustments
• Be part of our hilarious staff parties and much more ...