Empfangsmitarbeiterin (m/w/d) - Business Support & Administration

Environmental Resources Management (ERM); Frankfurt; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading consulting firm in Frankfurt is looking for a proactive Receptionist to create a welcoming environment for clients and support the Business Support Team. Key responsibilities include greeting visitors, managing correspondence, and coordinating meeting logistics. Ideal candidates will have prior experience in a front office role, strong communication skills in German and English, and proficiency in Microsoft Office. Flexible working hours are available, along with generous benefits including a company pension scheme and 30 days of vacation.

Leistungen

Attractive salary + profit sharing

30 days of holiday

Company pension scheme

Deutschland-Ticket

Job bike programme

Access to sports and wellness facilities

Additional benefits

Qualifikationen

• Previous experience in a receptionist or front office role.
• High level of discretion and confidentiality.
• Interest in learning new tasks.

Aufgaben

• Greet clients, visitors, and staff with professionalism and warmth.
• Manage incoming calls, emails, and correspondence.
• Contribute to internal communications and event planning.

Kenntnisse

Proficient in Microsoft Office Suite

Strong verbal and written communication in German and English

Ability to multitask

Professional appearance and demeanor

Ausbildung

Commercial apprenticeship or relevant work experience

Tools

CRM or scheduling software (e.g., Salesforce, Outlook)

Jobbeschreibung

Job Summary:

We are seeking a proactive Receptionist to serve as the first point of contact for our consulting firm. This role is essential in creating a professional and welcoming environment for clients, partners, and staff. The ideal candidate will be highly organized, client-focused, and capable of managing front-desk operations with discretion and efficiency as well as supporting the Business Support Team.

Key Responsibilities:

• Greet clients, visitors, and staff with professionalism and warmth
• Manage incoming calls, emails, and correspondence
• Maintain a clean, organized, and professional reception area
• Coordinate meeting room bookings and prepare rooms for client meetings
• Handle incoming and outgoing mail, packages, and courier services
• Support consultants and administrative staff with scheduling and clerical tasks
• Maintain confidentiality and handle sensitive information with discretion
• Assist with travel arrangements as needed
• Liaise with building management and vendors for office maintenance and supplies
• Support onboarding of new employees and office-related logistics
• Contribute to internal communications and event planning
• Assist with internal process coordination and documentation
• General administrative tasks to support the business support team

Requirements:

• Previous experience in a receptionist or front office role, preferably in a professional services or consulting environment
• Strong verbal and written communication skills in German and English
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Professional appearance and demeanor
• Ability to multitask and prioritize in a fast-paced, client-facing environment
• High level of discretion and confidentiality
• Commercial apprenticeship or work experience required
• Interest in learning new tasks

Preferred Qualifications:

• Experience with CRM or scheduling software (e.g., Salesforce, Outlook)
• Familiarity with consulting industry norms and client service expectations
• Multilingual skills are a plus
• Attractive salary + profit sharing: We value your performance
• Working hours: Remote working possibility on Fridays since our reception is open from Monday to Thursday (9 a.m. until 12 p.m. and 1 p.m. until 4 p.m.)
• 30 days of holiday: Generous time off for your work-life balance
• Company pension scheme: For a secure future
• Deutschland-Ticket:Sustainable travel within the country
• Job bike programme: Sustainable mobility option
• EGYM Wellpass: Access to 8,000 sports and wellness facilities
• Additional benefits: Mindsurance, workplace glasses, corporate benefits and more

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About Us

At ERM, sustainability is our business.

We are the world’s largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance.

ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities.

Our diverse global team of experts works with the world’s leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation.

With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor.

Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it).

Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM’s purpose through delivering tangible progress in what the United Nations coined The Decade of Action.

Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a “boots to boardroom” leader in bringing that value creation to our clients, partners, and the world.

We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth.

At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.